Mahmoud Awad
Giza
Summary
Enthusiastic Sales Trainee with knack for building strong customer relationships and driving sales growth. Achieved significant client retention through tailored communication strategies and collaborative team efforts. Known for delivering exceptional customer service and contributing to sales targets in fast-paced environment.
Experienced professional with focus on debt collection and recovery. Capable of achieving high recovery rates through strong negotiation skills and comprehensive knowledge of debt management practices. Committed to maintaining positive client relationships while ensuring prompt resolution of outstanding accounts.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Debt collector
AL Mawared
Maadi Cornish, Cairo Governorate
05.2024 - 10.2024
- Exceeded collection target goals with assertive communication and negotiation skills.
- Followed company protocols to keep sensitive and financial information secure.
- Participated in ongoing training sessions to stay updated about industry regulations.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
Gym trainer
Shogo GYM
Giza, Giza
01.2024 - 04.2024
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Increased membership retention rates through excellent customer service skills.
- Maintained clean and organised gym premises for optimal workout conditions.
Cashier
Healthy And Tasty
Giza, Giza
02.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Helped meet business needs by working extra shifts.
- Kept checkouts areas and general store clean and orderly.
- Helped customers to pack away shopping for improved customer experience.
Sales
Healthy And Tasty
Giza, Giza
01.2021 - 02.2022
- Yielded higher sales revenue through upselling techniques.
- Coordinated sales activities to maximise profits.
Education
Bachelor of Commerce -
Cairo Higher Academy
Cairo / Mokattam 03.2019 - 08.2022
Skills
Microsoft Excel
Languages
English
Intermediate
Certification
Excellence of customer service
Timeline
Debt collector
AL Mawared
05.2024 - 10.2024
Gym trainer
Shogo GYM
01.2024 - 04.2024
Excellence of customer service
03-2022
Cashier
Healthy And Tasty
02.2022 - 03.2023
Excellence of selling skills
02-2022
Sales
Healthy And Tasty
01.2021 - 02.2022
Bachelor of Commerce -
Cairo Higher Academy
03.2019 - 08.2022
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