Ahmed Magdy Metwally
https://www.linkedin.com/in/ahmedmagdy- 6753a0178
Giza,00201555177769
Summary
Certified Training of Trainers (TOT) professional with over 15,000 hours of training experience and a substantial impact on 18,000+ trainees since 2017. Specializes in digital transformation, customer service, sales, emotional intelligence, and leadership. Skilled in the ADDIE framework for training program development and implementation, with experience in training needs analysis and blended learning. Proven track record of collaboration with HR teams to improve employee efficiency, especially in the banking and telecom sectors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Training supervisor
Arab Academy
Giza
08.2021 - Current
- Company Overview: Learning and development
- Facilitated communication between banks, corporate clients, and the Academy, managing training alignment, lecturer coordination, scheduling, and marketing to enhance client satisfaction and operational efficiency.
- Learning and development
Online Training Coordinator
Arab Academy
Giza
07.2020 - 08.2021
- Company Overview: learning and development
- Coordinated training sessions, facilitated remote technology training, and maintained detailed project logs to improve efficiency.
- Learning and development
Coordinator and Moderator
Telecom Egypt
01.2018 - 04.2018
- Company Overview: learning and development
- Skilled in scheduling meetings, creating and distributing agendas, maintaining project plans and tracking tools, and preparing presentation materials to support efficient project management.
- Learning and development
Trainer
Telecom Egypt
04.2018 - 07.2020
- Company Overview: learning and development
- Designed and delivered training programs on digital transformation, leadership, and customer service, while developing materials, tracking progress, and evaluating effectiveness to enhance employee development.
- Learning and development
Freelance Trainer
Various Institutions
01.2019 - Current
- Company Overview: including Telecom Egypt, Banque Misr, and Al Ahly Bank
- Delivered training on digital transformation, cybersecurity, customer service, and leadership for employees across different sectors.
- Including Telecom Egypt, Banque Misr, and Al Ahly Bank
Technical Support and customer care Agent
Xceed Company
06.2017 - 12.2017
- Managed customer inquiries, providing high-quality service and solutions to maintain customer satisfaction.
Education
MBA - Digital Transformation
Arab Academy for Management Banking and financial sciences
01.2024
General Diploma - Education, leadership Development and psychology
Sadat University
01.2018
Bachelor's Degree - information systems and Business Administration
Suez University
01.2015
Skills
- Computer skills
- Training delivery
- Leadership
- Team building
- Training Coordinator
Certification
- Qualified Professional Trainer (QPT), 6 months, 92, Mentarcise Academy
- Training of Trainers (TOT), 3 weeks, 70, International Board of Certificate Trainers
- Instructional Designer, 25, Mentarcise Academy
- Advanced Excel, 24, Edraak Academy Jordan
- Online Training All Applications, 30, like Zoom Meeting, Webex Meeting, Webex Training, Adobe Connect, Google Meeting, and Microsoft Meeting
- Communication Skills, 3 weeks, Edraak
- Emotional Intelligence, 12, We Academy
- Customer Experience Management, 29 days, We - Telecom Egypt
- Digital Transformation, 82, Arab Academy
- Microsoft Office, 3 months, British Council
- CCNA - Cisco Certified Network Associate, 40, YouTube self-study
Languages
Arabic
English
Achievements And Awards
- Training Delivery (Digital Transformation, Customer Service, Sales, Marketing), Delivered over 15,000 hours of training since 2017, positively impacting 18,000+ trainees, including guiding several participants who advanced to key managerial roles within their organizations.
- Strategic Training Planning for Banking Institutions, Delivered 1,000+ training hours for banking institutions, aligning programs with goals, conducting skill assessments, and designing tailored solutions. Managed budgets, schedules, and resources, using diverse methods to enhance engagement and optimize outcomes.
- Training 4,000 Employees on New Operating System - Telecom Egypt, Trained 4,000 Telecom Egypt employees on a new operating system, ensuring smooth adoption and measurable performance improvements. Managed resources, scheduling, and feedback to optimize training effectiveness and support a large-scale rollout.
Personal Information
Title: Learning and Development Supervisor
Timeline
Team Training supervisor
Arab Academy
08.2021 - Current
Online Training Coordinator
Arab Academy
07.2020 - 08.2021
Freelance Trainer
Various Institutions
01.2019 - Current
Trainer
Telecom Egypt
04.2018 - 07.2020
Coordinator and Moderator
Telecom Egypt
01.2018 - 04.2018
Technical Support and customer care Agent
Xceed Company
06.2017 - 12.2017
MBA - Digital Transformation
Arab Academy for Management Banking and financial sciences
General Diploma - Education, leadership Development and psychology
Sadat University
Bachelor's Degree - information systems and Business Administration
Suez University
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