Football
Haitham Bakr
Sales Manager
Giza,Egypt
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Manager
Kenz Trading
Giza
10.2021 - Current
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Evaluated performance against goals and implemented appropriate development plans.
Area Retail Manager
Shaheen Group
Cairo
03.2018 - 09.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency and company KPI.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations of our organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Managing and seek to maximize the area sales forecasting
- Managing stock control to avoid the lost sales.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Reduced operational risks while organizing data to forecast performance trends.
- Created and implemented aggressive action plan to address pressing cost control needs.
Area Retail Manager
Elsoudia For Modern Product
Giza
01.2013 - 03.2018
- Responsible for managing area's branches and target of area and ensure its implementation (daily, weekly, monthly).
- Managing stock control and Analyzing sales figures and forecasting future sales.
- Lead team of 170 field sales representatives .
- Handle tasks of developing employee skill sets like relationship building, territory management and presentation skills.
- Recruit staff, oversee their induction, appraisals and trainings.
- Monitoring the performance of sales staff & addressing any shortcomings.
- Ensuring that all area’s staff treat customers in friendly and polite manner and do everything in their power to exceed customer’s expectations.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
Retail Store Manager
Vodafone Egypt
Alexandria
06.2011 - 01.2013
- Managed store organization, maintenance and purchasing functions.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Direct Sales Supervisor
Vodafone Egypt
Cairo
01.2009 - 06.2011
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Performed supplier risk evaluations and supported regulatory inspections.
- To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
- Assist with sales rep questions, concerns and product or service questions.
Nokia Care Team Leader
Raya
Cairo
02.2007 - 01.2009
- Handle all operations cycle in shop.
- Sales forecasting.
- Handling customer complains.
- Insuring and supervising followed company standards.
- Ordering control and Inventory count.
- Leading crew to achieve highest revenues with least costs.
- Cash handing (cashiering, banking, transfer, budgeting, financial policy activities).
- Prepared variety of different written communications, reports and documents
Retail Sales Specialist
Raya
Cairo
04.2004 - 02.2007
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Law - Law
Ein Shams University, Faculty of Law
Egypt 10.1998 - 05.2002
Skills
Business development and planning
Certification
Business System Analysis and Design, NCC-Education University, Manchester, UK
Interests
Reading
Timeline
Sales Manager
Kenz Trading
10.2021 - Current
Area Retail Manager
Shaheen Group
03.2018 - 09.2021
Area Retail Manager
Elsoudia For Modern Product
01.2013 - 03.2018
Retail Store Manager
Vodafone Egypt
06.2011 - 01.2013
Direct Sales Supervisor
Vodafone Egypt
01.2009 - 06.2011
Nokia Care Team Leader
Raya
02.2007 - 01.2009
Business System Analysis and Design, NCC-Education University, Manchester, UK
09-2004
Retail Sales Specialist
Raya
04.2004 - 02.2007
Bachelor of Law - Law
Ein Shams University, Faculty of Law
10.1998 - 05.2002
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