Amr Hakim Ibrahim Ibrahim
New Cairo
Summary
Results-driven banking operations leader with 20+ years of experience in cards operations, portfolio management, fraud prevention, process automation, and fintech management. Proven expertise in leading cross-functional teams, optimizing operational workflows, and implementing strategic initiatives to enhance efficiency, customer satisfaction, and revenue growth. Adept at project management, regulatory compliance, vendor management, and talent development, with a strong focus on innovation and process improvement.
Overview
16
16
years of professional experience
Work History
Head of Cards, Digital Solutions Operations & Risk Strategy and Portfolio Management
eNovate
05.2023 - Current
- Company Overview: Subsidiary of E-Finance Investment Group
- Operational Management: Oversee complex operational processes, focusing on cards and digital operations, fraud prevention, and risk mitigation, ensuring strict adherence to SLAs and enhancing service quality
- Budget Preparation: Develop and manage department budgets, optimizing resource allocation and collaborating with top management to set revenue targets for the current portfolio
- Portfolio Management: Strategically manage service portfolios, identifying growth opportunities and increasing client acquisition within the banking and fintech sectors
- Client Relationship Management: Build and maintain strong relationships with banks and fintech companies, promoting innovative systems such as CMS, Fraud Monitoring Systems, SMS Gateways, and Reconciliation Systems
- Sales & Client Acquisition: Drive sales efforts for cutting-edge systems, generating new business opportunities and expanding the client base
- Cross-functional Collaboration: Collaborate with cross-functional teams to streamline workflows, enhance security measures, and optimize automation processes
- Subsidiary of E-Finance Investment Group
Head of Cards, Loans Support, Fraud Monitoring, and Insurance
Credit Agricole Egypt
07.2019 - 04.2023
- Enhanced fraud prevention, cards operations, and digital solutions through improved internal communications, product development, process automation, and compliance measures
- Implemented control enhancements and automation processes to improve operational efficiency
- Supervised teams, achieving significant reductions in fraud losses and optimizing card delivery rates
Head of Cards Support
Credit Agricole Egypt
12.2014 - 06.2019
- Developed and implemented efficient card operations policies, ensuring regulatory compliance and optimizing workflows across support units
- Successfully launched the Verified by Visa (ACS) project, reducing fraud losses by 50% through effective management and automation of tracking systems for delivery and chargeback cases
Cards Maintenance Manager
Credit Agricole Egypt
07.2010 - 11.2014
- Achieved a 97% success rate in card processes through effective coordination and project implementation
- Managed chargeback cycles and enhanced card services, ensuring high customer satisfaction
Cards Maintenance Supervisor
Credit Agricole Egypt
02.2009 - 06.2010
- Led teams supporting retail and corporate online banking services, ensuring high-quality customer service and efficient handling of inquiries
Education
Bachelor's Degree - Accounting
Ain Shams University
Skills
- Operations Management
- Fraud Prevention & Risk Mitigation
- Process Automation (RPA)
- Team Leadership & Talent Development
- Regulatory Compliance
- Client Relationship Management
- Budgeting & Resource Allocation
- Project Management
Accomplishments
- Reduced fraud losses by 99.9% through the implementation of advanced fraud monitoring systems and process automation.
- Achieved a 97% success rate in card processes by optimizing workflows and enhancing team coordination.
- Successfully launched the ACS project, improving transaction security and customer trust.
- Increased client acquisition and portfolio growth by identifying and capitalizing on new business opportunities.
Technical Expertise
Oracle Core Banking, FIS Cortex, EuroNet ICCS, Prime CMS, Vision+, AS/400, SMS Gateway, MPGS, HPS, FIS, Emceray, In-house Fraud Monitoring Systems
Military Status
Exempted
Personal Information
- Nationality: Egyptian
- Marital Status: Married
Projects
RPA Implementation: Automated processes to enhance operational efficiency and reduce manual errors. CMS Upgrades & Reconciliation System Launch: Improved system functionality and customer satisfaction. Mobile App Development: Contributed to the development of customer-facing mobile applications, enhancing user experience. System Migrations: Managed seamless transitions for credit, debit, and prepaid card systems, ensuring operational excellence.
Education And Professional Development
- Bachelor's Degree in Accounting, Faculty of Commerce, Ain Shams University
- Fraud and risk management, chip technology, arbitration, compliance, and financial security.
Timeline
Head of Cards, Digital Solutions Operations & Risk Strategy and Portfolio Management
eNovate
05.2023 - Current
Head of Cards, Loans Support, Fraud Monitoring, and Insurance
Credit Agricole Egypt
07.2019 - 04.2023
Head of Cards Support
Credit Agricole Egypt
12.2014 - 06.2019
Cards Maintenance Manager
Credit Agricole Egypt
07.2010 - 11.2014
Cards Maintenance Supervisor
Credit Agricole Egypt
02.2009 - 06.2010
Bachelor's Degree - Accounting
Ain Shams University
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