Microsoft office specialist
Ritta ASHRAF
Customer Service Represntive
Alexandria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and achieving target.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer service representative
Kayan
Alexandria
1 2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Handled phone, email and social media enquiries with consistent customer service across multiple channels
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders
- Listened actively to offer accurate information and best solution to their needs
- Assisted customers with additional retail services, including alterations, special services including applying for loan and scholarships
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers.
- Increased sales and customer satisfaction through personalized servicing.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales executive
Rivera Centre
Alexandria, Egypt
01.2014 - 02.2024
- Helped customers obtain specialized help for refunds and exchanges
- Prepared orders for customers with wrapped, bagged and boxed items
- Built long-term relationships with customers and generated referrals from existing clients
- Managed customer lines for minimum wait times and high satisfaction
- Boosted product sales by offering selection guidance to customers
- Tagged products quickly and accurately with price tags and stickers
- Built rapport with new and existing customers to boost client retention.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Language Certificate - English Language And Literature
Ministry Of Defense Language Institute
Alexandria 05.2014 - 05.2018
Bachelor Of Arts Oriental Language - Hebrew Language
Arts Oriental Language
Alexandria, Egypt 04.2001 -
High School Diploma -
Franciscan Sister's School
Alexandria, Egypt 04.2001 -
Skills
Strong customer service orientation
Sales negotiating
Data entry
Microsoft Office
Attention to Detail
Problem-Solving
Task Prioritization
Sales closing
References
References available upon request.
Software
Timeline
Language Certificate - English Language And Literature
Ministry Of Defense Language Institute
05.2014 - 05.2018
Sales executive
Rivera Centre
01.2014 - 02.2024
Bachelor Of Arts Oriental Language - Hebrew Language
Arts Oriental Language
04.2001 -
High School Diploma -
Franciscan Sister's School
04.2001 -
Customer service representative
Kayan
1 2023 - Current