Mohamed Samir
Fleet Operations Manager
Cairo
Summary
Prepare daily, weekly, monthly Fleet reports and analysis. Maintain an efficient running of a company's fleet of vehicles. Keep a strong and competitive Fleet in term of (Age, Mileage, Overall condition, resale value). Obtaining a better Fleet utilization by reducing vehicle off-road days and maximizing availability. Monitoring and controlling fleet operational cost compared to planned budget to achieve optimal operational costs. Carrying over with vendors in term of repairs and maintenance activities associated with reliable promise delivery dates. Monitoring fleet odometer for regular and preventive maintenance and planning for the next due service visits and logistics. Refreshing the operating fleet aligning with current strategies by providing recommended Fleet mix and timely induction and turn over action plans.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Fleet Operations Manager
Sixt International, Powered By Abou Ghaly Motors Group
01.2021 - Current
- Setting fleet strategies including operational an financial plans.
- Setting fleet SOP's and led cross-functional teams in the development and implementation of new fleet policies and procedures.
- Asset management including fleet life cycle, mix, financing, induction, licensing, equipments, decommission/resale plans.
- Minimizing turnaround time for all idle and grounded vehicles via carry over report including vehicles statuses and expected delivery date and parts arrival time if any.
- Enhanced fleet efficiency by implementing advanced tracking and monitoring systems (GPS).
- Streamlined maintenance processes for improved vehicle performance and reduced downtime and repair cost including both Planned Maintenance PM, Corrective Maintenance CM associated with SLA.
- Established strong vendor relationships for cost-effective procurement of vehicles and parts.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Coordinated large-scale vehicle deployments for special projects or events while maintaining daily operational requirements.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Organized records of vehicles, schedules and completed repair orders.
- Handling emergencies and break down and road side assistance for owned fleet.
- Accident and damage handling including insurance repair process and compensation recoveries.
- Preparing cost analyses reports compared to the planned budget and highlighting deviations and giving insights and preventive plans.
- Manpower planing collaborated with human resources to recruit, train, and retain top talent within the fleet operations team including workforce enhancement and career path and succession plans.
- Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Facilitated open lines of communication between drivers, dispatchers, workshops, and fleet teams to foster a collaborative work environment.
Fleet Operations Manager
Avis Budget International Group ABG Powered By Ezz El-Arab Group
01.2019 - 12.2020
- Fleet planning (Fleet and capital refreshment plan) by preparing periodical analysis and fleet assessment and providing proposals for new inductions and de-fleet scenarios
- Providing fleet analyses and proposal regarding recommended brands upon detailed market research including (Fleet services, Operational cost, after sales efficiency, Spare parts availability, Resale value)
- Organizing vehicle purchasing and vehicles return and sales process
- Maximizing profitability by managing fleet operational cost trough planned budget and cost forecast and cost analyses per KM and being compared to targeted budget on monthly and quarter basis
- Maximize fleet utilization by maximizing availability and minimizing Vehicle off road days by carrying over damaged and broken-down vehicles
- Workforce enhancement via Coaching and mentoring fleet and corporate second line managers by developing their technical and interpersonal skills and improving their performance focusing on company’s strategies aligned with the firm’s vision and mission
- Manpower planning through department structure review and performance evaluations analyses
- Networking and engagement with service partners in order to facilitate work flow cycle and to solve operational and financial challenges which leads to maximizing Fleet utilization and minimizing operational costs Managing road side assistance and logistics which support daily operations and managing related cost and availability
- Monitoring fleet turnaround time by car categories to be reviewed and minimized upon weekly and monthly reports
- Managing fleet tracking and monitoring solutions and related analysis (KMs & fuel consumptions, Routes, service planning)
- Corporate customer handling and business development via retention and expansion plans
- Managing new business leads in term of business operational meetings and effective engagement.
Fleet Manager
Sixt International, Powered By Abou Ghaly Motors Group
10.2013 - 01.2019
- Running Fleet efficiently by managing damages, repair, maintenance, road assist (Monitor time, Cost, process)
- Maximizing CSI (Customer satisfaction indicators) by keeping fleet in a perfect condition up to company's CI and standards
- Keep a proper record (Hard/ Soft) copy for every vehicle and to be updated and reviewed periodically
- Managing Fleet operation cost by reviewing repair and maintenance quotations and invoices and to keep updated file include standard maintenance tables and service contacts
- Close collaboration with branches and remote locations regarding fleet operations
- Execute and organize vehicle purchase and preparation for operation up to corporate identity
- Organizing vehicle return and sales process
- Handling one-way rentals / Return transportation of vehicles
- Follow up of fleet service standards and work flow rules for effective fleet
- Monitoring and tracking fleet on daily basis on GPS tracking systems.
Corporate Accounts Supervisor
Europcar International
01.2011 - 01.2013
- Responsible for training and coaching and supervising corporate accounts managers and monitoring their related accounts (Paper work and operation handling) as per the company's policy
- Attending regular meetings with customer key persons to discuss areas for business development areas and business leads and any operational concerns regarding the service provided for customer satisfaction and customer retention
- Contacting clients personally through telecommunication (mail and phone) on regular basis to handle their requests and pending issues and transfer this data into reports to analyze the customer satisfaction concerning level of service provided which reflects the progress of business improvement
- Performing and auditing corporate monthly closure and rental agreements renewal manually and automated for all accounts and providing accounting department with detailed financial reports related to every account to review and issue due invoices accordingly and to follow up with focal points regarding payment process upon approved contracts
- Follow up with damage claims and related collections
- Reviewing KM reading for every vehicle on monthly basis and preparing monthly reports regarding due routine service and due licenses renewal and tiers replacement and planning for needed replacements (Service plan) and communicating the clients accordingly
- Carrying over broke down vehicles at the service centers and dealers’ premises and following up with maintenance team to have a due expected delivery dates to be followed
- Handling corporate short-term requests and transfers
- Handling accidents and broke down cases through providing replacements and road side assistance and following up with insurance claims and Repair destinations to minimize repair and cost
- Providing annual action plan for recommended vehicles to be De fleeted and preparing surveys about most demanded brands and models and prepare analysis shows (Resale value and maintenance cost and depreciation and after sales services evaluation compared with maintenance cost and spare parts availability and so on)
- Providing daily reports concerning corporate fleet status to the Fleet and Operations Managers
- Attending meetings with Sales and Operations Managers to discuss new proposals and RFQs (Request for quotations) RFPs (Request for proposals) and to plan proactively for needed (Vehicles and man power)
- Attending meetings quarterly with Operations and General Managers to discuss approved budget and Target and cost analysis.
Operations And Fleet Management Supervisor
Hertz International car rental
01.2010 - 01.2011
- Key person among Operations, Maintenance, Licensing, Reservations departments
- Preparing utilization reports in order for operations to make decisions concerning accepting requests and confirming on requests and whole sale reservations up to requested categories and rental durations upon availability and recommending stop sale plan if needed
- Providing daily Fleet reports for General and Operations Managers
- Following up with the maintenance team concerning vehicles regular service and repair process
- Following up with the admin team regarding the due license renewal on monthly basis
- Checking up and inspecting the vehicles personally to make sure that the vehicles are up to company standards in terms of cleanness and mechanical performance
- Following up with the insurance claims and coordinating with the maintenance department regarding the broken down and damaged vehicles
- Providing monthly reports about the vehicles current condition and its operational expected age and depreciation to evaluate the vehicle's overall condition in term of year model and mileage
- Providing reports about vehicles de-fleeting and recommending demanded models and providing reports includes cost of spare parts and periodic maintenance and resale value
- Preparing list of offered for sale vehicles to clear up the fleet
- Solving customer’s problems and handle their complaints concerning car types or technical defects and take care and watching VIP clients through providing road assist or proper replacements if needed
- Contacting stations Managers for the daily reports and cars conditions which being merged to a grand report for the company's whole fleet and to show utilization ratios per category and types
- Obtain close collaboration with branches to fulfill their daily needs upon confirmed bookings and new requests
- Attending monthly meetings with General Manager to discuss the company’s policy and management goals concerning fleet improvement.
Airport location Manager
Hertz International car rental
01.2009 - 01.2010
- Achieving high management goals in the branch operator
- Planning for staff rotation time tables and schedules and arranging for their vacations and day off
- Customer care and complaint immediate handling upon company's policy
- Checking cars actual status personally before and after every operation in order to make sure that all vehicles are up to the standards and corporate identity
- Meeting customers and signing the contracts with them
- Preparing daily reports to Operations Manager about daily business
- Attending weekly meetings with Operations Manager to discuss the customers concerns and customer inquiries and branch situation
- Raising branch’s revenue and increasing its business and operations
- Holding monthly meetings with branch employees to discuss top management goals and targets and business plan and KPIs Implementing trainings for new rental sales agents and customer service representatives for all branches “30-50 employers annually”
- Reviewing and auditing station refund on regular basis “week - month” to be approved and refunded by accounting department to meet station expenses and operational needs
- Preparing business research and analyzing plan including competitor's rates and fleet brands and utilization and business share to be discussed and planned accordingly
- Having authority for giving special discounts and free upgrades for regular customers over the low and high seasons (10- 25 %)
- Preparing branch business plan including branch budget and expected target and sales plan for the branch on quarter basis.
Hurghada branch Supervisor
Hertz International car rental
01.2008 - 01.2009
Rental sales & Customer service agent
Hertz International car rental
01.2006 - 01.2008
Education
MBA - Business Administration, Strategic Management
Arab Academy For Science Technology And Maritime Transport (AAST)
Sheraton Heliopolis, Cairo 03.2020 - 06.2022
University Degree BSC - BSC. Of Commerce and foreign trade
Helwan University
Helwan, Cairo 09.2002 - 06.2006
Skills
For that experience which I gain from my background of customer service and fleet operations I could start professional and respectable relationship with your esteemed company My managers recommended me for ability to work under pressure with highest quality, personality & leadership, Self-motivated, Reliability, Hardworking, Teamwork activities, Flexibility, self-development & Ability to learn, Ambitiousundefined
Personal Information
- Place of Birth: Cairo, Egypt
- Dependents: Wife and three children
- Date of Birth: 03/13/85
- Nationality: Egyptian
- Marital Status: Married
Availability And Job Target
After announcement of current employer within (60 days), Full time, Senior and Middle Management levels, Automotive operations departments, Fleet and transportation sections
Military Status
Exempted
References
- Tamer Kotb, COO, Abou Ghaly motors group, Tamerkotb@aboughalymotors.com, (002) 01223972548
- Khaled Hosny, CDO, Abou Ghaly motors group, khosny@aboughalymotors.com, (002) 01222184069
- Ahmed Agiez, Development director, Abou Ghaly Motors, Ahmed.agiez@aboughalymotors.com, (002) 01223904888
- Andrew Johnston, Hertz EX GM, (002) 01005101510
Timeline
Fleet Operations Manager
Sixt International, Powered By Abou Ghaly Motors Group
01.2021 - Current
MBA - Business Administration, Strategic Management
Arab Academy For Science Technology And Maritime Transport (AAST)
03.2020 - 06.2022
Fleet Operations Manager
Avis Budget International Group ABG Powered By Ezz El-Arab Group
01.2019 - 12.2020
Fleet Manager
Sixt International, Powered By Abou Ghaly Motors Group
10.2013 - 01.2019
Corporate Accounts Supervisor
Europcar International
01.2011 - 01.2013
Operations And Fleet Management Supervisor
Hertz International car rental
01.2010 - 01.2011
Airport location Manager
Hertz International car rental
01.2009 - 01.2010
Hurghada branch Supervisor
Hertz International car rental
01.2008 - 01.2009
Rental sales & Customer service agent
Hertz International car rental
01.2006 - 01.2008
University Degree BSC - BSC. Of Commerce and foreign trade
Helwan University
09.2002 - 06.2006
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