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Amr Salah El Din Mahmoud Badr
Maintenance And Operations Manager
Nasr City
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
11
11
Certifications
2
2
Languages
Work History
Maintenance and Operations Area manager
E and power for electrical distribution
01.2024 - Current
- Electrical network O&M plan implementation
- Assist the Engineering team leaders the maintenance in the day-to-day operation
- Develop the operations and maintenance management documents (strategy/policy/guidelines)
- Gather the different weekly/monthly/yearly reports from the O&M team leaders to issue the report to the Leadership
- Prepare and develop the required customer presentation
- Follow up on the budget with the different maintenance departments
- Follow up on the maintenance program
- Interact with the client on ongoing projects (Extensions, Rolling Stock)
- Follow up the interface between the operation and the customer
- Promote the company's values, role modeling them within the business and with stakeholders at all levels
- Ensure that the company maintains high standards of ethics and social responsibility through all transactions
- Support the implementation of robust processes across the operations activities with emphasis on safety and quality
- Ensure that all potential risks that may come from performed activities are identified and mitigated and ensure that employees, contractors, and visitors are aware of health and safety procedures and any relevant legislation
- Resources management in the area
- Making site inspection on all sectors of the Area
- Following up on the implementation of all action plans (power loss reduction, maintenance, replacements, installations, rehabilitation etc.)
- Handling all breakdowns and maintenances' regarding the low voltage and medium voltage cables, and distribution boxes
- Ensuring all safety standards are in place putting employee's safety first
- Implementing the quality standards of serving the clients in the fastest, most professional way
- Reviewing and following up on the technical data included in all incoming and outgoing correspondents
- Assuring the implementation of customer satisfaction concepts
- Following up on the status of warehouse and material stock
- Assuring the implementation of all strategic affairs (strategic warehouses stock- strategic action plans- all major projects status and reviewing all issues and resolutions)
- Assuring the availability of spare parts stock needed to be used
- Follow up with Sub-contractors regarding all works at hand
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Oversaw budget planning, strategy development, community outreach for organization.
NCEDC Chairman's technical office-audit and strategic affairs section head
North Cairo Co. for Electricity Distribution (NCEDC)
01.2019 - Current
- Following up on the execution of major projects in the company (data and field)
- Following up on the national projects within the company's area (The new administrative capital, major roads and bridges)
- Making site inspection on all sectors of the company
- Reporting all activities and issues and recommending solutions to the chairman of NCEDC
- Following up on the status of all warehouses of the company
- Assuring the implementation of all strategic affairs (strategic warehouses stock- strategic action plans- all major projects status and reviewing all issues and resolutions)
- Handling connections and negotiations with major institutions dealing with the company
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Established effective communication channels between departments, promoting collaboration and information sharing.
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Ensured compliance with industry regulations by conducting regular audits and implementing corrective actions as needed.
NCEDC Chairman's technical office senior supervisor
North Cairo Co. for Electricity Distribution (NCEDC)
01.2013 - 01.2019
- Gathering and reviewing all technical data from all sectors of the company
- Following up on the daily work schedule of the company (maintenance, replacements and installations and faults repairment, etc.…)
- Reviewing and following up on the technical data included in all incoming and outgoing correspondents
- Following up on the implementation of all action plans (power loss reduction, maintenance, replacements, installations, etc.)
- Following up on the new automated control projects of Nasr city and New Cairo executed by Schneider, and of Shubra executed by Toyota and Sewedy alliance
- Preparing all data and presentations for NCEDC chairman
- Facilitated high-level negotiations with key stakeholders, securing beneficial agreements for all parties involved.
- Maintained regulatory compliance across all areas of business operations, mitigating legal risks and reputational damage.
- Developed robust risk management frameworks, safeguarding company assets against potential threats or losses.
- Helped record, compile, summarize and analyze data.
Nozha area acting department manager
North Cairo Co. for Electricity Distribution (NCEDC)
01.2013 - 01.2019
- Handling all breakdowns and maintenances' regarding the low-tension cables, overhead transmission lines and distribution boxes
- Handling the pre-set maintenance plan and renewal of old cables and overhead transmission lines and distribution boxes
- Handling all projects and modifications on the low-tension network
- Ensuring all safety standards are in place putting employee's safety first
- Following up on the state of the transportation methods used by the working teams to assure the response time and the speed of mobilization of all teams around the hour
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Testing, fault locating and medium tension cables project's senior supervisor
North Cairo Co. for Electricity Distribution (NCEDC)
01.2013 - 01.2019
- Handling all emergency breakdowns regarding medium tension cables
- Achieving response and repair time for all breakdowns within the pre-set limits (3 hours maximum for each cable, and assuring that no cables are still out of service till the next day)
- Ensuring all safety standards are in place putting employee's safety first
- Handling all projects and modifications regarding the medium tension cables network
- Worked on projects like: Joseph Tito project (49 KM of medium tension cables where modified or added), Gala bridge, hospital and club and theater project (31 KM of medium tension cables where modified or added), Safeer distributer modification (23 KM of medium tension cables where added), Heliopolis bridges and main roads modifications project
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Identified underperforming areas and implemented effective process improvements.
pre-Paid services Team delegate
Vodafone international services
05.2012 - 03.2013
- Developed comprehensive meeting agendas to ensure all necessary topics were covered in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
outdoor salesman
King trade sales Co.
01.2008 - 01.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
call center agent
BDO Esnad solutions Co.
01.2008 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
international account advisor
Vodafone international services
01.2008 - 01.2012
- Led training sessions for junior advisors on best practices in navigating complex regulatory environments when advising clients on international matters.
- Achieved consistent positive feedback from clients regarding the quality of advice provided, contributing to a strong reputation as a trusted International Account Advisor.
- Streamlined internal processes for more efficient account management, improving team productivity and responsiveness to client requests.
- Collaborated with team members to create innovative strategies for expanding company''s global presence and acquiring new international accounts.
- Regularly reviewed and updated internal resources related to international account management, ensuring all team members were well-informed on current best practices and industry developments.
Outdoor Contracts Employee
Grand investment securities and brokerage Co.
01.2008 - 01.2012
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Operations department
Masters for securities and brokerage Co.
01.2008 - 01.2012
- Contributed to a positive work environment by fostering collaboration among colleagues through team-building activities and open discussions.
- Ensured compliance with industry regulations and company policies by maintaining up-to-date knowledge of best practices within the field.
- Proactively identified bottlenecks in workflows and developed solutions to optimize daily operations within the department.
- Enhanced operational efficiency by streamlining administrative processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop and implement process improvements, resulting in increased productivity.
- Maintained a well-organized filing system for both physical and digital documents, ensuring easy access to essential information when needed.
- Maintained accurate records of inventory levels, ensuring timely reordering of supplies and minimizing stock shortages.
- Demonstrated adaptability by quickly learning new software programs and technologies, increasing efficiency in daily tasks and overall productivity.
Education
MBA - Business Administration
Arab Academy For Science, Technology ( AAST )
Masakin Shiratun, Egypt 04.2001 -
Bachelor of Science - Electrical Engineering
High Institute of Engineering And Technology
New Cairo, Egypt 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Controlling costs
Staff training and development
Staff management
Recruitment and hiring
Territory management
Resource allocation
Supply chain management
Cross-functional collaboration
Vendor management
Project management
Negotiation
Software
Auto Cad
ADMS Control system
Odoo ERP
Certification
Low voltage network maintenance
Timeline
Maintenance and Operations Area manager
E and power for electrical distribution
01.2024 - Current
ADMS operator trainer
10-2020
ADMS automated network operator
08-2020
Automated control network builder
04-2020
Management fundamentals
11-2019
Strategic and crisis management
03-2019
NCEDC Chairman's technical office-audit and strategic affairs section head
North Cairo Co. for Electricity Distribution (NCEDC)
01.2019 - Current
Smart grid design and operation.
11-2015
Power loss configuration and reduction
09-2015
Medium voltage cables maintenance, testing and fault location
02-2014
Medium voltage network operation
07-2013
Transformers and distributors maintenance
04-2013
Low voltage network maintenance
02-2013
NCEDC Chairman's technical office senior supervisor
North Cairo Co. for Electricity Distribution (NCEDC)
01.2013 - 01.2019
Nozha area acting department manager
North Cairo Co. for Electricity Distribution (NCEDC)
01.2013 - 01.2019
Testing, fault locating and medium tension cables project's senior supervisor
North Cairo Co. for Electricity Distribution (NCEDC)
01.2013 - 01.2019
pre-Paid services Team delegate
Vodafone international services
05.2012 - 03.2013
outdoor salesman
King trade sales Co.
01.2008 - 01.2012
call center agent
BDO Esnad solutions Co.
01.2008 - 01.2012
international account advisor
Vodafone international services
01.2008 - 01.2012
Outdoor Contracts Employee
Grand investment securities and brokerage Co.
01.2008 - 01.2012
Operations department
Masters for securities and brokerage Co.
01.2008 - 01.2012
MBA - Business Administration
Arab Academy For Science, Technology ( AAST )
04.2001 -
Bachelor of Science - Electrical Engineering
High Institute of Engineering And Technology
04.2001 -
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