Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Ahmed Atteya

IT Director
Cairo

Summary

An experienced career oriented with more than 20 years of experiences in directing corporate IT operations, integrating and supporting improvement of business processes. During my work experiences I have designed policies and managed the process of establishing the infrastructure of new work areas, provided networking solutions resulting in reducing IT costs and result in main organizational realignment. Digitalizing provided services, In addition to ensuring data security and overseeing website development.

Overview

23
23
years of professional experience
7
7
years of post-secondary education
6
6
Certifications

Work History

IT General Manager, Digital Transfer Unit Manager

SCZone
Ain Sokhna, Suez
11.2015 - Current
  • Overseeing all technology operations and evaluating them according to established goals
  • Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
  • Analyzing the business requirements of all departments to determine their technology needs
  • Developing and overseeing SMART goals for hardware, software, and storage
  • Ensuring strategic capacity planning
  • Managing all or part of the IT department
  • Directly supervising some employees
  • Handling employees’ concerns and performances
  • Communicating with the technology team and other departments as collaboration requires
  • Determining business requirements for IT systems
  • Identifying and eliminating security vulnerabilities with strategic solutions that increase data security
  • Directing and supporting the implementation of new software and hardware
  • Identifying and recommending new technology solutions
  • Coordinating IT activities to ensure data availability and network services with as little downtime as necessary
  • Overseeing departmental finances, including budgeting and forecasting
  • Implementing executive policies
  • Collaborates with other stakeholders to effectively implement the government approach.
  • Maintains contact and ongoing open communications with and to all stakeholders.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Performs quality checks, risk assessment and documentation of possible risks along with mitigation strategy.
  • Ensures that financial business activities are controlled well, and within budget.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives

Technical Support Manager

SEZone
Ain Sokhna, Suez
06.2010 - 01.2015
  • General Authority for Economic Zone North-West Gulf of Suez (SEzone) related to the board of minister.
  • Direct and coordinate a team of tech support specialists/help desk technicians.
  • Prioritize IT-related problems as they come in to Help Desk and escalate when necessary.
  • Assign problems/tasks to tech support specialists.
  • Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.
  • Analyze situations and determine resources needed to solve them
  • Make decisions quickly, often with limited information
  • Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas and implement corrective actions
  • Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records

Systems Administrator

SEzone
Zamalek, Cairo
03.2006 - 01.2010
  • Authority for Economic Zone North-West Gulf of Suez (SEzone) related to the board of minister
  • Architect the SEzone workstation infrastructure.
  • Continuously monitor and evaluate new workstations, laptops and mobile computing environments to provide the SEzone the most cost-effective solutions.
  • Design, implement and maintain supportable and secure workstation operating systems configurations for Microsoft Windows operating systems.
  • Printers troubleshooting and related hardware maintenance.
  • Install, modify, and upgrade servers' operating systems and servers' applications to maintain a good performance of machines and up to date standards.
  • Perform usual administrative tasks such as user definitions, Mailboxes maintenance, data purging and revise log files
  • To keep an updated database of users and updated environment.
  • Proactively monitor emerging virus and spyware threats to prevent infection.
  • Control access to resources, Audit access to some resources.
  • Ensure security of servers' operating system and servers' applications by monitoring them via SMS, install up to date security patches and update virus definitions.
  • Constantly evaluate policies, processes, technologies and software to protect SEzone against emerging internet threats.
  • Recommend and implement processes and technologies to maintain the security and data integrity of all information on company resources including encryption and backup/restore.

Data Center Administrator

Orascom Constructions Industries
07.2005 - 03.2006
  • Install, modify, and upgrade servers' operating systems and servers' applications to maintain a good performance of machines and up to date standards.
  • Perform usual administrative tasks such as user definitions, Mailboxes maintenance, data backup, data purging and revise log files etc
  • To keep an updated database of users and updated environment.
  • Ensure security of servers' operating system and general servers' applications by monitoring them via automated tools, installing firewalls, install up to date security patches and update virus definitions.
  • Backup critical data periodically from the server' side such as the Active Directory of the System Status etc
  • And save it on external media to be available for restoring when necessary.
  • Control access to resources, Audit access to resources, Authentication and Encryption.
  • Manage and optimize Storage devices, I/O devices such as printers and scanners, Server computers, Client computers, users' desktop environment, profiles, policies, scripts and local system configurations.
  • Maintain and install hardware and software for client PC, notebook and Infrastructure connectivity such as network cable, RJ installation, patch panel, back bone, switches and routers.
  • Liaison with hardware Vendors.

Microsoft Instructor

Synergy P.S
01.2004 - 01.2006
  • Deliver N+ Course.
  • Deliver MCSE Core courses.
  • Deliver Exchange course.

Systems Engineer

Afri Medical Co
06.2002 - 07.2005
  • Provide IT supports to the users.
  • Follow Tech Data’s standard IT support policies and procedures.
  • Resolve user support calls over phone and on site.
  • Resolve MS Excel, Outlook, Word, Power Point, Windows 2000 Pro/XP, & Symantec Antivirus related issues for the users.
  • Install & configure Servers, PCs, Phones, Monitors & printers.
  • Prepare Servers, PCs & Notebooks installed with standard Tech Data software.
  • Troubleshoot PC/Notebook hardware, printer, projector, scanner, and photocopier related problems.
  • Resolve Windows NT, 2000 & Linux user login issues.
  • Resolve networking related issues with user PCs & applications.
  • Resolve Internet access problems with users in LAN through ISA server over SDSL.
  • Troubleshoot wireless connectivity issues for users.
  • Create new user accounts with appropriate privileges in Exchange, NT/2000 & Lotus Notes.
  • Keep the Servers, PCs & Notebooks of Tech Data up-to-date with latest security patches.
  • Log support calls on a daily basis in support tracking database.
  • Participate in internal IT Projects.
  • Take daily backup of servers.
  • Generate daily MIS reports

Senior Computer Hardware Engineer

Pyramids Computer Center, PCC
01.1999 - 02.2002
  • Maintaining PCs, printers, servers, monitors, CD-Drives, and assembling the compatible PCs and H/W options in a team work.
  • In the field of networking and communication products, providing the customers the studies of their requirements, designing the desired Networks, as well as, determining the implementation plans that suit their needs.
  • Selling Servers, Networks and telecommunication Systems.
  • I was doing my job in and out door that I have dealt with the National bank, the Central Bank Press and
  • L-Azhar University.
  • Omputer hardware Engineer:
  • Maintaining PCs, Printers and assembling the compatible PCs and H/W options.
  • Troubleshooting all kinds of PCs in the workshop or on the phone.
  • Working in telecommunication systems.

Education

Bachelor of Science - Mathematics

Faculty of Education
Zagazig
09.1991 - 05.1995

MBA -

AASTMT
Cairo- Egypt
05.2019 - Current

Course - Agile Certified Practitioner

PMI-ACP
10.2021 - 11.2021

Course - Risk And Information Systems Control

ISACA
01.2022 - 01.2022

Course - ITIL Foundation Course

Central Computer And Telecommunications Agency
01.2015 - 02.2015

Course - CISM (Certified Information Security Manager)

ISACA
12.2010 - 02.2011

Skills

    Staff Management

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Accomplishments


  • Governance and Risk Management
  • Risk Identification Assessment Analysing Response and Mitigation
  • Risk Capacity - Appitite - Tolerance
  • Risk Culture
  • Elements of Risks
  • Risk and Business Continuity
  • Risk and Audit
  • Risk and Information Security Concept and Principle
  • Aligning with Business Goals and Objectives
  • Organizational Structure and Impact on Risk
  • Establishing an Enterprise Approche to Risk Management

  • Information Security Governance
  • Information Security Program Development and Management
  • Information Security Incident Management
  • Network and Communication Technologies
  • Information Security Threats and Attack Vectors
  • Information Security Technologies
  • Information Security Assessment and Analysis
  • Information Security Assessment Process Section III: Security
  • Information Security Controls
  • Information Security Attack Detection
  • Information Security Attack Prevention
  • Information Security Systems
  • Information Security Programs
  • Information Security Tools Section
  • Information Security Procedures
  • Information Security Assessment Methodologies Section
  • Information Security Policies/Laws/Acts Section VII: Ethics
  • Ethics of Information Security

  • Establishing a PPP Framework
  • Project Identification and PPP Screening
  • Appraising PPP Projects
  • Structuring and Drafting the Tender and Contract CP3P Execution Practitioner
  • Structuring and Drafting the Tender and Contract
  • Tendering and Awarding the Contract
  • Contract Management
  • Contract Management and Construction
  • Contract Management and Operations

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

  • Business Architecture Foundational Concepts
  • Business Architecture Core Mapping Knowledge
  • Business Architecture Extended Mapping Knowledge
  • Business Architecture Alignment with Related Business Disciplines
  • Business Architecture & Business Performance Analysis
  • Business Architect Role
  • Business Architecture Governance
  • Business Architecture & IT Architecture Alignment
  • Business Architecture Situation & Scenario Usage
  • Business Architecture Infrastructure Management

  • Query Analysis SQL2000.
  • Designing Microsoft Windows 2000 Directory Services Infrastructure.
  • Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure.
  • Implementing and Administering a Microsoft Windows 2000 Infrastructure.
  • Installing, Configuring, and Administering Microsoft Windows 2000 Server.
  • Installing, Configuring, and Administering Microsoft Windows 2000 Professional.
  • Microsoft Network Essential.
  • Red Hat Linux System.

Certification

Business Architecture GUILD (CBA)

Additional Information

  • Status: , Married with three Children

Timeline

Course - Risk And Information Systems Control

ISACA
01.2022 - 01.2022

Course - Agile Certified Practitioner

PMI-ACP
10.2021 - 11.2021

Business Architecture GUILD (CBA)

02-2021

MBA -

AASTMT
05.2019 - Current

Private Partnership Foundation entPublic- Private Partnership Foundation

09-2018

Ethical Hacker

02-2016

IT General Manager, Digital Transfer Unit Manager

SCZone
11.2015 - Current

Course - ITIL Foundation Course

Central Computer And Telecommunications Agency
01.2015 - 02.2015

Course - CISM (Certified Information Security Manager)

ISACA
12.2010 - 02.2011

Technical Support Manager

SEZone
06.2010 - 01.2015

Systems Administrator

SEzone
03.2006 - 01.2010

Data Center Administrator

Orascom Constructions Industries
07.2005 - 03.2006

Microsoft Certified Systems Engineer

01-2005

Microsoft Certified Database Administrator

01-2005

Microsoft Instructor

Synergy P.S
01.2004 - 01.2006

Systems Engineer

Afri Medical Co
06.2002 - 07.2005

Microsoft Certified Professional

01-2002

Senior Computer Hardware Engineer

Pyramids Computer Center, PCC
01.1999 - 02.2002

Bachelor of Science - Mathematics

Faculty of Education
09.1991 - 05.1995
Ahmed AtteyaIT Director