Walaa Khalil
Customer Service Team Leader
Alexandria
Summary
Customer service professional with proven ability to lead teams and drive results. Skilled in managing team dynamics and improving customer satisfaction. Known for adaptability, reliability, and focus on collaborative success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Team Manager
Walmart
02.2023 - Current
- Promoted a positive work environment by recognizing outstanding staff achievements regularly.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Enhanced communication skills within the team through training sessions and role-playing exercises.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Increased first-call resolution rates, streamlining processes to address customer issues quickly.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Led a team of customer service representatives for increased productivity and overall efficiency.
Receptionist
Innovation International School
03.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped maintain office security by monitoring visitor access and issuing badges.
Graphic Design Manager
Freelance
07.2018 - 03.2021
- Coordinated with external vendors on large-scale projects, ensuring seamless execution from conception to completion.
- Established design guidelines and best practices, resulting in consistent branding across all platforms.
- Played a critical role in shaping company''s visual identity through logo creation and comprehensive style guide development.
- Enhanced brand recognition by developing and implementing innovative graphic design strategies.
- Managed project timelines and budgets, ensuring timely delivery without compromising quality.
Education
High School Diploma -
HomeCraft Language School
Alexandria, Egypt 09.2015 - 07.2018
Skills
Coaching, mentoring & Teamwork
Computer skills & MS Office
Time management, Documentation and reporting
Excellent communication and Customer relations
Adaptability and flexibility
Analytical thinking Strategic planning
Professionalism
Timeline
Customer Service Team Manager
Walmart
02.2023 - Current
Receptionist
Innovation International School
03.2021 - 03.2023
Graphic Design Manager
Freelance
07.2018 - 03.2021
High School Diploma -
HomeCraft Language School
09.2015 - 07.2018
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