MAHMOUD AHMED MOHAMED ALI
Alexandria,Egypt
Summary
A highly dedicated and experienced professional with a Bachelor's degree in Social Work and several years of hands-on experience in sales, customer service, administration, and supervision across various sectors. Demonstrated skills in team leadership, communication, data accuracy, and error reduction techniques. Seeking a dynamic position where my skills and expertise can contribute to organizational growth and success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
El Abd Investment Company
, Egypt
01.2023 - Current
- Leading the sales and cashiering teams to ensure smooth daily operations
- Managing customer interactions, resolving issues, and ensuring customer satisfaction
- Training and mentoring new employees to meet company standards
Supervisor Cashier
International Trading Sweets Company
, Egypt
01.2021 - 01.2023
- Supervised cashier operations and ensured transaction accuracy
- Managed a team of cashiers, coordinated shift schedules, and handled financial reporting
Receptionist
Radisson Blu Hotel
, Egypt
01.2020 - 01.2021
- Greeted and assisted hotel guests with check-ins and check-outs
- Managed room reservations, coordinated guest services, and handled inquiries
Administrative Officer
Orascom
, Egypt
01.2018 - 01.2020
- Performed various administrative tasks including document management and data entry
- Coordinated between departments to ensure smooth operation of daily business activities
Customer Service Representative
Vodafone
, Egypt
01.2016 - 01.2018
- Provided customer support through phone calls and resolved customer complaints
- Managed customer accounts and assisted with service inquiries
Sales Executive
Mobinil
, Egypt
01.2012 - 01.2015
- Engaged with customers to promote and sell mobile services and products
- Met sales targets consistently and provided after-sales support to clients
Education
Bachelor - Social Work
University of Kafr El-Sheikh
01.2014
Skills
- Proficiency in Microsoft Office applications
- Excellent communication and interpersonal skills
- Strong ability to work independently or within a team
- Efficient in learning new processes quickly
- Experience in marketing and public relations
- Ability to create new methods for reducing errors in data input
Certification
- ICDL Certification
- Communication & Presentation Skills
Personal Information
- Date of Birth: 08/11/89
- Nationality: Egyptian
- Marital Status: Single
References
available upon request.
Languages
Native, Good
Military Status
Finished (Model Well)
Timeline
Supervisor
El Abd Investment Company
01.2023 - Current
Supervisor Cashier
International Trading Sweets Company
01.2021 - 01.2023
Receptionist
Radisson Blu Hotel
01.2020 - 01.2021
Administrative Officer
Orascom
01.2018 - 01.2020
Customer Service Representative
Vodafone
01.2016 - 01.2018
Sales Executive
Mobinil
01.2012 - 01.2015
Bachelor - Social Work
University of Kafr El-Sheikh