Waleed Shiba
Cairo
Summary
Experienced and passionate Spa Manager with a successful career journey spanning over 10 years. From early days as a hands-on spa therapist to current role as a regional trainer and comprehensive manager, consistently demonstrated ability to lead teams, enhance customer experiences, and drive substantial revenue growth through innovative marketing strategies. Keen eye for details, excels in managing inventory, controlling costs, and ensuring impeccable cleanliness and safety standards. Commitment to listening and responding to customer needs allows for turning potential challenges into opportunities for exceptional service and business improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Spa Manager
Mandara Spa, JW Marriott Hotel
New Cairo, Egypt
03.2017 - Current
- Managing one of Cairo's top luxury spas, spanning approximately 2500 m² with 13 treatment rooms and a team of 24 employees
- Led spa operations, including inventory management, customer relations, and marketing strategies
- Ensured all guest interactions met corporate standards
- Achieved a 65% repeat guest rate, reflecting exceptional service and guest satisfaction
- Earned a perfect 5 out of 5 rating on TripAdvisor and ranked among the top four spas in Cairo
- Implemented a new inventory tracking system, reducing overstock and understock situations by 20%
- Spearheaded the introduction of unique treatments (Bamboo Massage, Shirodhara, Nefertiti Facial, Abhyanga, and Manual Lymphatic Drainage) enhancing service quality
- Led training for the entire team, ensuring that every member delivers service that meets and exceeds guest expectations
- Worked closely with the marketing and sales teams to boost revenue by 15%
- Exceeded budget targets by 30% in 2023, with year-to-date performance 25% above budget projections
Spa Manager
Six Senses SPA, The Palace Hotel, Port Ghalib
Marsa Alam, Red Sea
08.2015 - 02.2017
- Focused on delivering an outstanding guest experience at The Palace Port Ghalib
- Managed daily spa operations, ensuring alignment with Six Senses' luxury standards
- Hired, trained, and motivated a skilled team, inspiring them to deliver outstanding service
- Customized guest spa journeys to meet their unique needs and preferences
- Ensured every treatment met high standards and left guests thoroughly satisfied
- Organized staff schedules to meet peak demand times, ensuring smooth operations
- Carefully managed spa resources to maintain a balance between luxury and cost-efficiency
- Conducted regular training sessions for new and existing staff, leading to improvement in service delivery
- Collaborated with marketing and sales teams to promote spa's services, resulting in a 15% increase in overall spa revenue
Regional Trainer
Six Senses Hotels, Resorts, Spas
Thailand
08.2014 - 07.2015
- Completed Six Senses' prestigious 'Train the Trainer' program in Thailand
- Conducted comprehensive training sessions on service standards, guest interaction, and treatment techniques
- Developed and implemented standardized training modules, enhancing staff skills
- Provided ongoing mentorship and feedback to team.
Spa Trainer - Supervisor
Six Senses SPA, Intercontinental Hotel
Marsa Alam, Red Sea
04.2013 - 07.2014
- Supervised daily operations, team training, and service standards
- Conducted regular training for new and existing staff
- Monitor inventory and place orders for spa supplies and products as needed
- Handle guest complaints and resolve issues promptly and professionally
- All spa operations must comply with health, safety, and hygiene standards.
Spa Therapist
Six Senses SPA, Intercontinental Hotel
Marsa Alam, Red Sea
09.2010 - 03.2013
- Provided range of therapeutic treatments and services to guests, including massages, facials, body wraps, and other wellness therapies
Education
Bachelor of Commerce - Business Administration
Cairo University
Cairo01.2006
Skills
- Guest Experience Enhancement
- Training and Development
- Financial Oversight
- Operational Management
- Inventory Control
- Marketing Strategies
Certification
- Six Senses Train the Trainer Program, Thailand, 01/01/15
- Healthcare Management (Sports Medicine & Physiotherapy), 01/01/11
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Russian
Beginner (A1)
Timeline
Spa Manager
Mandara Spa, JW Marriott Hotel
03.2017 - Current
Spa Manager
Six Senses SPA, The Palace Hotel, Port Ghalib
08.2015 - 02.2017
Regional Trainer
Six Senses Hotels, Resorts, Spas
08.2014 - 07.2015
Spa Trainer - Supervisor
Six Senses SPA, Intercontinental Hotel
04.2013 - 07.2014
Spa Therapist
Six Senses SPA, Intercontinental Hotel
09.2010 - 03.2013
Bachelor of Commerce - Business Administration
Cairo University