AHMED TAREK
Contact Center Operational Supervisor
العبور الجديدة
Summary
- Results-driven professional with strong analytical and organizational skills. Advanced user of Excel for daily operational tracking and performance analysis.
- Trained in business writing with extensive experience in professional email communication and documentation. Skilled in data-driven decision making to solve problems and present measurable outcomes.
- Proven team leader experienced in building high-performing teams and executing structured action plans.
- Drove performance transformation for multiple low-performing (Quartile 4) employees through analytical outlier management, combining structured follow-ups, deadline discipline, and tailored coaching.
- Managed and developed a team of 14 while consistently exceeding monthly and quarterly targets, achieving an 85% success rate YTD since promotion.
- Selected to oversee full contact center operations, delivering performance 3% above BAU benchmarks.
Overview
8
8
years of professional experience
Work History
Contact Center Operations Supervisor
Teleperformance Egypt
01.2025 - Current
Customer Service Representative
Teleperformance Egypt
01.2024 - 01.2025
Private English–Arabic Translator
01.2021 - 01.2022
Area Manager
Le Passage Hotel
01.2019 - 01.2020
Waiter
Le Passage Hotel
01.2018 - 01.2019
Education
Bachelor’s Degree - Commerce and Business Administration, Accounting
01-2022
Graduated 2022
Skills
Advanced Excel (daily reporting, tracking, analysis)
Business Writing and Professional Documentation
Operations management
Performance monitoring
Staff supervision
Root Cause analysis
Additional Information
- Member of the Commercial Syndicate – Accounting Division (2024)
- Military Service: Completed (2024)
linkedin.com/in/ahmed-tarek-09751920b
Timeline
Contact Center Operations Supervisor - Teleperformance Egypt
01.2025 - Current
Customer Service Representative - Teleperformance Egypt
01.2024 - 01.2025
Private English–Arabic Translator -
01.2021 - 01.2022
Area Manager - Le Passage Hotel
01.2019 - 01.2020
Waiter - Le Passage Hotel
01.2018 - 01.2019
Helwan University - Bachelor’s Degree, Commerce and Business Administration, Accounting