Summary
Overview
Work History
Skills
Education
Timeline
AccountManager
Abdelrahman Ramadan

Abdelrahman Ramadan

محاسب
Giza

Summary

Computer Science Engineer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Transcom Worldwide
Giza
05.2024 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Teleperformance
Giza
11.2021 - 04.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Concentrix
Giza
10.2020 - 10.2021
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Skills

Teaching strategies

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Education

Master of Science - Computer Science

October 6 University
Giza
10.2017 - 06.2022

Timeline

Customer Service Representative

Transcom Worldwide
05.2024 - 05.2025

Customer Service Representative

Teleperformance
11.2021 - 04.2024

Customer Service Representative

Concentrix
10.2020 - 10.2021

Master of Science - Computer Science

October 6 University
10.2017 - 06.2022

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Abdelrahman Ramadanمحاسب