Hussam Al-Adl
Project Manager - Principal Consultant
Summary
Resourceful Project Manager with 8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
19
19
Certifications
3
3
Languages
Work History
Project Manager -Senior Scrum Master
IAC
7 2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Principle Consultant | Project Manager
Global Knowledge
10.2019 - Current
- Optimized project performance by regularly monitoring progress against established benchmarks and adjusting strategies as needed.
- Implemented change management strategies to minimize disruption during transitional periods, ensuring smooth transitions and minimal downtime for impacted personnel or operations.
- Championed continuous improvement efforts by identifying areas of inefficiency or suboptimal performance within projects or processes and proposing actionable solutions for resolution.
- Delivered high-quality results under tight deadlines by prioritizing tasks effectively and managing time efficiently.
Cooperate Trainer - Project Manager
11.2018 - 06.2020
- Led and successfully delivered an on-the-ground Supervisor Development Program across operational markets in the GCC and Africa, resulting in a significant improvement in leadership skills and performance among supervisors.
- Managed training and development projects, ensuring timely delivery and alignment with organizational goals and objectives.
- Collaborated with cross-functional teams to design and implement learning and development initiatives for all functional areas, enhancing employee skills and capabilities.
- Generated comprehensive reports on training, learning, and development activities using L&D Dashboards, providing valuable insights to stakeholders.
- Conducted Training Needs Analysis to identify skill gaps and develop targeted training programs to effectively address them.
- Established and maintained relationships with external vendors and partners, ensuring the availability of high-quality training resources and services.
- Coordinated internal training application processes, streamlining the onboarding of employees into training programs and ensuring a seamless experience.
- Ensured consistency and clarity in all training and development communications, avoiding jargon and using clear and concise language.
- Diligently proofread all training materials and documentation, ensuring accuracy and professionalism in content presentation.
- Ensured smooth onboarding of clients, facilitating their successful transition to our services and maximizing customer satisfaction.
- Provided comprehensive product knowledge and training to clients, addressing their specific needs and ensuring they were equipped to utilize our offerings effectively.
- Educated clients on company activities and initiatives, guiding them on how to best leverage our resources based on established processes and service level agreements.
- Acted as a dedicated advocate and consultant for clients throughout their customer journey, representing their interests and ensuring their needs were met.
- Implemented and monitored agreed-upon activities on a quarterly basis, aligning them with the customer's stage in the journey to increase system usage, dependency, and ultimately secure renewals and increase customer lifetime value.
- Proactively escalated any issues requiring upper management intervention or attention to ensure timely resolution and customer satisfaction.
- Maintained clear and consistent communication with direct managers and related units, providing updates and insights on customer issues and concerns.
- Diligently proofread all written communication and documentation, ensuring accuracy and professionalism in all customer interactions.
Customer success Specialist
Vodafone UK
01.2017 - 10.2018
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
Education
Bachelor of Arts - International Business
MSA (Modern Science & Arts University)
United Kingdom 04.2013 - 04.2017
Skills
- Project Management
- Project Planning
- Project planning and development
- Project tracking
- Strategic Planning
- Risk Management
- Schedule Management
- Work flow planning
- Project Scheduling
- Document Management
- Project scope analysis
Certification
ITIL 4 - Managing Professional, Peoplecert, 2023
Timeline
Principle Consultant | Project Manager
Global Knowledge
10.2019 - Current
Cooperate Trainer - Project Manager
11.2018 - 06.2020
Customer success Specialist
Vodafone UK
01.2017 - 10.2018
Bachelor of Arts - International Business
MSA (Modern Science & Arts University)
04.2013 - 04.2017
Project Manager -Senior Scrum Master
IAC
7 2020 - Current
Similar Profiles
Michael FowlerMichael Fowler
Accounting Lead at IACAccounting Lead at IAC
Rúben MelimRúben Melim
Car factory operative at IACCar factory operative at IAC
Melissa WinesMelissa Wines
Relief Stockperson at IACRelief Stockperson at IAC