Hussam Al-Adl
Project Manager - Principal Consultant
Summary
Resourceful Project Manager with 8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
19
19
Certifications
3
3
Languages
Work History
Project Manager -Senior Scrum Master
IAC
7 2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Principle Consultant | Project Manager
Global Knowledge
2019.10 - Current
- Optimized project performance by regularly monitoring progress against established benchmarks and adjusting strategies as needed.
- Implemented change management strategies to minimize disruption during transitional periods, ensuring smooth transitions and minimal downtime for impacted personnel or operations.
- Championed continuous improvement efforts by identifying areas of inefficiency or suboptimal performance within projects or processes and proposing actionable solutions for resolution.
- Delivered high-quality results under tight deadlines by prioritizing tasks effectively and managing time efficiently.
Cooperate Trainer - Project Manager
2018.11 - 2020.06
- Led and successfully delivered an on-the-ground Supervisor Development Program across operational markets in the GCC and Africa, resulting in a significant improvement in leadership skills and performance among supervisors.
- Managed training and development projects, ensuring timely delivery and alignment with organizational goals and objectives.
- Collaborated with cross-functional teams to design and implement learning and development initiatives for all functional areas, enhancing employee skills and capabilities.
- Generated comprehensive reports on training, learning, and development activities using L&D Dashboards, providing valuable insights to stakeholders.
- Conducted Training Needs Analysis to identify skill gaps and develop targeted training programs to effectively address them.
- Established and maintained relationships with external vendors and partners, ensuring the availability of high-quality training resources and services.
- Coordinated internal training application processes, streamlining the onboarding of employees into training programs and ensuring a seamless experience.
- Ensured consistency and clarity in all training and development communications, avoiding jargon and using clear and concise language.
- Diligently proofread all training materials and documentation, ensuring accuracy and professionalism in content presentation.
- Ensured smooth onboarding of clients, facilitating their successful transition to our services and maximizing customer satisfaction.
- Provided comprehensive product knowledge and training to clients, addressing their specific needs and ensuring they were equipped to utilize our offerings effectively.
- Educated clients on company activities and initiatives, guiding them on how to best leverage our resources based on established processes and service level agreements.
- Acted as a dedicated advocate and consultant for clients throughout their customer journey, representing their interests and ensuring their needs were met.
- Implemented and monitored agreed-upon activities on a quarterly basis, aligning them with the customer's stage in the journey to increase system usage, dependency, and ultimately secure renewals and increase customer lifetime value.
- Proactively escalated any issues requiring upper management intervention or attention to ensure timely resolution and customer satisfaction.
- Maintained clear and consistent communication with direct managers and related units, providing updates and insights on customer issues and concerns.
- Diligently proofread all written communication and documentation, ensuring accuracy and professionalism in all customer interactions.
Customer success Specialist
Vodafone UK
2017.01 - 2018.10
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
Education
Bachelor of Arts - International Business
MSA (Modern Science & Arts University)
United Kingdom 2013.04 - 2017.04
Skills
- Project Management
- Project Planning
- Project planning and development
- Project tracking
- Strategic Planning
- Risk Management
- Schedule Management
- Work flow planning
- Project Scheduling
- Document Management
- Project scope analysis
Certification
ITIL 4 - Managing Professional, Peoplecert, 2023
Timeline
Principle Consultant | Project Manager
Global Knowledge
2019.10 - Current
Cooperate Trainer - Project Manager
2018.11 - 2020.06
Customer success Specialist
Vodafone UK
2017.01 - 2018.10
Bachelor of Arts - International Business
MSA (Modern Science & Arts University)
2013.04 - 2017.04
Project Manager -Senior Scrum Master
IAC
7 2020 - Current
ITIL 4 - Managing Professional, Peoplecert, 2023
ITIL 4 - Create, deliver and support, Axelos, 2023
ITIL 4 - Deliver stakeholder value, Axelos, 2023
ITIL 4 High velocity IT, Axelos, 2023
ITIL 4 Direct plan and improve, Axelos, 2023
CSP-SM (Certified Scrum Professional), Scrum Alliance, 2023
A-CSM (Advanced Certified Scrum Master), Scrum Alliance, 2023
ACP (Agile Certified Practitioner), PMI, 2023
PMI - ATP (Authorized training partner with PMI), PMI, 2023
CSPO (Certified Scrum Product Owner), Scrum Alliance, 2022
CSM (Certified Scrum Master), Scrum Alliance, 2022
PMP (Project Management Professional), PMI, 2022
ITIL 4 in IT Service Management, Axelos, 2021
Prince 2 Practitioner, Axelos, 2021
Certificate in Oil & Gas Industry Operations and Markets, Duke University, 2020
Certificate in Digital Transformation, Boston Consulting Group (BCG), 2020
TOT "Training Of The Trainers, ADES Training Center, 2019
Certificate in Strategic Management, American University in Cairo, 2018
Certificate in Business Administration, American University in Cairo, 2017
Similar Profiles
Michal KlepackiMichal Klepacki
Aircraft painter at IACAircraft painter at IAC
Michael AlridgeMichael Alridge
Forklift Operator at IACForklift Operator at IAC
Conn SavageConn Savage
General Worker at IACGeneral Worker at IAC