Mohanad Ayman Saeed
Sales & TeleMarketing Representative
Cairo
Summary
Ambitious and skilled telemarketer experienced in cold and warm calling techniques. Demonstrates strong ability to maintain control over calls through effective use of scripts and personal sales expertise. Known for unsurpassed work ethic and confident communication style, consistently achieving targets and driving sales. Sales-oriented professional dedicated to delivering exceptional results.
Overview
1
1
year of professional experience
Work History
Telesales Representative
Norma Global Solution campaign
01.2024 - Current
- Achieved significant sales targets at Norma Global Solution by mastering persuasive techniques and product knowledge, ensuring customer satisfaction and retention
- Demonstrated exceptional cold-calling and empathy skills, leading to effective problem-solving and enhanced customer experiences
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects
- Mastered product knowledge to confidently address customer inquiries while positioning the company's offerings as an ideal solution for their needs
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Recorded contact information of customers and potential customers in internal database.
- Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
Education
Bachelor of Science - Mass Communication
Al Shorouk Academy
Egypt 10 2021 - 10 2025
Skills
Excellent verbal and written communication
Strong negotiation and closing skills
Ability to handle objections and resolve conflicts
Time management and organizational skills
Team collaboration and leadership abilities
Performance Tracking
Cold-calling
Service Sales
CRM Software
Inbound and outbound calls
Appointment Setting
Goal-Oriented
Objection handling
Persuasive Speaking
Customer Service
Customer Engagement
Scripted calls
Attention to Detail
Lead Management
Languages
Arabic, English
Native language
Timeline
Telesales Representative
Norma Global Solution campaign
01.2024 - Current
Bachelor of Science - Mass Communication
Al Shorouk Academy
10 2021 - 10 2025
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