Ahmed Khaled

Launch Fawry FMCG

Fawry FMCG is new model working on how to organize, and digitize the FMCG industry. democratizing the FMCG products offering.

• Build and activate Cashless / Cash Collection for the FMCG.
• Develop and Launch Ordering application.
• Facilitate new Microfinance digital lending model suits the FMCG industry.

Raseedy Wallet is the first independent wallet in Egypt.

Get the approval from the Central Bank of Egypt

Launch the Micro Finance digital

Activating 70K wallets with disbursement of 190 Million EGP

Duties:

• Manage Product management functions where propositions created, segmentation managed, financials monitored, promos developed, and customer experience developed.
• Manage project management team who are responsible for manage all projects starting from kicking of project, follow up on execution plan, report project status, and user acceptance testing.
• Manage business operation where services configurations done, build merchants tree, sales team hierarchy, End Of Day processes, financial transactions processing, and solve any business or financial complain
• Manage technology operations team where technology infrastructure created, operated, and capacity planned. Build high availability in main site, and D.R. site.
• Manage network and security team where building network hardware, and configuration, and manage PCI compliance initiative
• Manage technology development team where service integration team integrate new billers, integrate on Egyptian national wallet system, build bill aggregation system, POS application , and mobile application development
• Manage customer care team where handle all merchants and consumer complains calls
• Manage business processes and reconciliation team where control business functions, and make sure output quality up to desired, and reconcile with billers

Achievements

• Manage product management team to develop marketing strategic plans
• Create proper value propositions suits different segments (example different installments, rent, in advance payment, digital merchants)
• Develop proper communication plans for different segments using social media, SMS, outdoor, BTL
• Set pricing strategy for different value propositions ensuring to achieve business financial goals
• Build strong merchants network of 70k merchants in three years
• Build 12k digital merchants network without sales team
• Build very strong system reach 1 billion transactions in three years
• Integrare more than 350 billers / services in three years
• Design strong support model for merchants, customers complaints with set of clear customer support KPIs
• Manage call center function designing merchants welcome calls, complaints team, technical support teams
• Managing more than 40 concurrent projects delivering then according to prioritisation exercise
• Manage innovations pipelines to deliver good customer experience
• Manage software development team to develop customized in-house developed systems, POS applications, android mobile applications for merchants, sales team

Duties:

• Develop business plans and sales strategy for our top government customers ensure attainment of vodafone enterprise unite sales goals, profitability & revenue growth
• Understand government accounts environment, trends, dynamics, prioritize most beneficial targets
• Development sales capabilities to be responsible for handling 50% of total government segments accounts with 80 million / year average revenue
• Formulate market for government segment accounts strategies in conjunction with business marketing segments area in addition work closely with marketing team on new tailored offers and tariff enhancements
• Planning, forecasting KPIs per sub segment (e.g. sales volume, channel account management activity related indicators)
• Manage complex solutions sales involve multi-discipline sales including voice, data, connectivity, call centre, mobile application and H/W and consultancy to government sector
• Set quota targets per sub segment for revenue growth, net ads, solutions sales, specific percentage of customer churn, suspension, ARPU, ARPA
• Analyze sales result in order to identify critical issues and to improve effectiveness of corporate accounts
• Execute strategic sales, market propositions, and product launch initiatives for government accounts
• Manage, enhance, drive positive, productive relationships with top revenue customer
• Provide analysis, insight and direction on sales priorities
• Understand customer needs to identify suitable areas where new products/propositions will add business advantages
• Manage account sales forecasting on monthly basis and through sales reporting on weekly basis
• Ensure key account sales forecast and operational budgets are achieved
• Manage priorities, think strategically, and provide input to marketing team
• Evaluates performance, risks in nominated accounts and revises plans where appropriate

Achievement:

• Double base for two year consequently
• Increase revenue 54% year over year
• Build best customer experience in segment
• Build Vodafone way of selling complex sales

Duties:

• Fixed Data and Mobile Solutions Sales in Pharmaceutical, Media, Educational, Retail & Gov. segments
• Managed continuous double digit year over year business growth in both sales and revenue
• Managing high value customers to maintain margins and revenue
• Creating new revenue streams through Presales team initiatives by capitalizing on state of art technology
• Managing current base in terms of new sales, upgrades. Downgrades and terminations
• Maximize base vertically (upselling) and horizontally (acquisitions)
• Managing renewals and backlogs trends to maximize BU revenue and avoid revenue loss
• Managing projects implementations through Project Management team and by alignment with technology management
• Minimize terminations and manage customers retention
• Managing projects delivery and acceptance
• Managing Sales, pipeline, and Revenue segment quota
• Manage renewals, Approve disconnections,
• Handle customers’ acceptances with PM and Support collections.
• Maintaining Customer Profile with all customer information and updates
• Studying competition’s updates and new solutions
• Handling competitions violations based on NTRA regulations via proper
  escalations
• Monitoring competition’s illegal actions and report to management
• Updating internal implementation SLA based on market’s updated
  standards
• Customer delight and leading in business NPS
• Reporting results

Achievements:

• Increase revenue by 37% year over year
• Accelerate 71% from pending customer acceptances in 6 monhs
• Building key account management team

Deliver exceptional level of service to each customer by listening to concerns, answering questions.

Exceeded goals through effective task prioritization great work ethics.

Increased customers' satisfaction by resolving communications issues.

Duties:

• Build business mobile internet tariffs for different business segments
• Manage smartphone tablets portfolio
• Manage email solutions
• Maintain business SMS applications revenues stream

Achievements:

• Smartphones strategy allow Vodafone to increase its revenue by 17%
• Business segmented mobile tariffs increasing mobile internet base by 11%

Offered friendly and efficient service to all customers, handled challenging situations with ease.

Served customers in friendly, efficient manner following outlined steps of service.

Duties:

• Manage revenues, gross add, churn, and prices of Mobile Broadband services
• Manage Mobile Broadband device portfolio
• Build strong and competitive data tariffs in Egyptian market
• Manage Mobile Broadband propositions and promos

Achievements:

• Made Vodafone market leader in data service
• Build strongest prepaid & control mobile broadband in Egyptian market with excellent customer experience
• Made Vodafone fastest data network in Egypt with 28.8 Mb/s
  (introduced in Cairo ICT 2010)
• Vodafone sales numbers become 20 times higher
• Build strong direct and indirect sales channels
• Offer number of data tariffs for different segments
  

Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.

Performed detailed research of customer business structures to accurately tailor suitable Business Solutions to unique needs of each.

Duties:

• Offer sufficient M2M tariffs
• Deliver strong solutions for different segments banking, healthcare,
  interior traffic units, ministry of environment, fleet managements
  solution, etc...
• Introduce innovative healthcare mobile application -mPro- in Egypt with
  J&J
• Introduce mobile healthcare solution proposition
• Introduce video conference proposition

Achievements:

• Vodafone leading mobile point of sale connectivity market in Egypt
• MPro project with J&J as first mobile healthcare solution in Egypt
• Introducing converged Fixed + 3G backup solution proposition for first time in Egypt and keep leading this market

Led projects and analyzed data to identify opportunities for improvement. Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion. Used critical thinking to break down problems, evaluate solutions and make decisions.

Duties:

• Work with marketing team to build three years strategic enablers
• Deliver well designed architectures for future services
• Find core network capabilities required to deliver needed marketing plans on time
• Build Request For Proposal document and make vendor selection

Achievements:

• Prepare very strong prepaid charging system with 32 customizations let marketing team makes innovative products
• Build innovative services platforms to be ready when needed like Ring Back Tone (RPT), eTop up, and MMS services it was mentioned in Vodafone Egypt financial statement as vodafone creates killers applications its competitors cannot match

Duties:

• Design strong prepaid proposition in Egyptian market –Super Dardasha- with innovative customer experience
• Migrate prepaid system to new platform
• Design innovative new mixed charging concept –prepaid / postpaid-suits Egyptian market -Bill Manager-

Achievements:

• With Super Dardasha platform Vodafone Egypt become market leader in Egyptian market for consequent three years shaping market acquisitions 50% to Vodafone and rest two operators sharing other 50% strongly applying 1+2 strategy
• New strong prepaid platform catering all marketing new innovative products allow Vodafone Egypt to develop tens of prepaid products before competitors
• Bill Manager voice tariff acquired new type of monthly committed prepaid customers adding high value prepaid customers to Vodafone Egypt base made significant revenue increase by 13%
• Migrate prepaid system to new platform smoothly without any market disturbance

Created plans communicating deadlines to ensure projects were completed on time.Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Proved successful working within tight deadlines.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Identified issues, analyzed information and provided solutions to problems.

Duties:

• Build on shelf innovative services
• Develop in-house Vodafone services
• Develop voice telecom services

Achievements:

• Vodafone Call Tone services
• Vodafone Balance transfer services
• Vodafone e-Top Up services
• MMS campaign application
• Prepaid charging system gateway to be used with many 3rd party
  services
• Vodafone Dawry service 1010
• Location based services pilot platform

Duties:

Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.

• Supervise UNIX, JAVA and Networking projects.
• Develop graduation project “Smart Manager”.
• Join Stockholm Challenge in new economy category http://www.iti.gov.eg/Projects/SSDP12/smartmanager/smartmanager.htm Prepared Courses:.

Achievements:

Evaluated, revised lesson plans and course content to facilitate, moderate classroom discussions, and student centered learning.

Reviewed class and student records to look for areas in need of improvement and implement plans of action.

Implemented, optimized new curriculum, and day-to-day instruction to align educational strategies with industry best practices.

Prepared Courses:

• Shell Script.
• UNIX Administration.
• CDE advanced Solaris Administration.
• C under UNIX.
• Network programming under UNIX.