Summary
Overview
Work History
Education
Skills
Software
Certification
play in pc
Timeline
Generic

Mahmoud Salman

Call Canter
Cairo

Summary

Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Proficient [Job Title] with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seasoned [Job Title] with [Number] years success in creating on-brand marketing content for existing and new social media platforms. Accomplished in evaluating analytics and marketing campaign results to adjust strategies and achieve goals. Proficient in social media monitoring and management tools. Energetic Digital Marketing professional passionate about developing and implementing initiatives to optimize digital marketing campaigns across all channels. Strong grasp of current marketing tools and strategies with excellent track record of leading integrated campaigns from concept through execution. Enthusiastic collaborator accustomed to building rapport with marketing teams, programmers and vendors to launch campaigns within time and budget constraints. Creative Digital Marketing professional experienced in coordinating and implementing online promotion strategies. Expertise in marketing campaign development, email marketing strategy and social media engagement. Proven history of stellar industry performance, including writing sales copy, developing landing pages and improving user experience.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Sales Telemarketer

Capitar
Cairo
10.2021 - Current
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Asked pertinent questions to understand customer requirements.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

Customer Service Agent

Vodafone
Cairo
11.2020 - 09.2021
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Entered customer information into customized computer system with [Software] to document and organize client records.
  • Responded to customer calls and emails to answer questions about products and services.

Telemarketer

El Qaed
Cairo
11.2019 - 09.2020
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Followed up with customers to solicit further sales.

Team Leader

Eitsalat masr
Cairo
01.2019 - 09.2019
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coordinated weekly meetings for internal and external groups.

Back Office Assistant

Eitaslat masr
Cairo
03.2018 - 12.2018
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Gathered, organized and modeled data to assist management in making key decisions.
  • Managed and maintained file system covering expenses, reports and support documentation.

Sales Telemarketer

Eitsalat masr
Cairo
05.2017 - 05.2018
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Followed up with customers to solicit further sales.

Education

No Degree - Law

Cairo Universty
Giza
04.2001 -

High School Diploma -

El Zahra
Cairo
10.2014 - 07.2017

Skills

    Outbound and inbound calls

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Software

Solved problem

Certification

Certified [Job Title], [Company Name] - [Timeframe]

play in pc

i like play in pc and read in the book some times when i have the free time and i like sports too mush like waking or running and i love to watch move like fantasia or horror and romantic

Timeline

Sales Telemarketer

Capitar
10.2021 - Current

Certified [Job Title], [Company Name] - [Timeframe]

10-2021

Customer Service Agent

Vodafone
11.2020 - 09.2021

Telemarketer

El Qaed
11.2019 - 09.2020

Team Leader

Eitsalat masr
01.2019 - 09.2019

Back Office Assistant

Eitaslat masr
03.2018 - 12.2018

Sales Telemarketer

Eitsalat masr
05.2017 - 05.2018

High School Diploma -

El Zahra
10.2014 - 07.2017

No Degree - Law

Cairo Universty
04.2001 -
Mahmoud SalmanCall Canter