Abdelsattar Hassan
Import Supervisor
United Arab Emirates
Summary
Import supervisor directs and manages import activities to maintain compliance with regulatory requirements. Supervises logistics and establishes and maintains working relationships with freight forwarders and carriers to facilitate and streamline processes. Demonstrated knowledge of freight contracts with strong cross-functional leadership skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Import Department
YANG MING
1 2024 - Current
Customer Service
TMT (trans misr terminal)
07.2023 - 01.2024
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Respond to customer calls and emails to resolve their inquiries.
Import Supervisor
MED Egypt (Tarros)
2 2022 - 12.2022
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Data entry and upload discharge lists on VAS system.
- Liaised with the sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Coordinated with internal teams to enable timely ordering, shipping, and receipt of goods.
- Issuing invoices and delivering orders hand to hand to customers.
- Handling customers' inquiries through emails and solving them.
- Utilized logistics software to manage, monitor, and track shipments from origin to destination.
- Created and transmitted accurate documentation to governmental agencies for import activities.
Customer Service Coordinator
Hapag-Lloyd
06.2021 - 02.2022
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Worked on FIS 2 system (case management).
- Responded to customer calls and emails to answer questions about products and services through a case management system.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Business Administration - Marketing
Arab Academy For Science And Technology
Egypt 04.2001 -
Skills
Import and Export Operations
Warehouse Operations
Ocean Freight
Inventory Accuracy
Interested in cars comprehensively
Adequate knowledge of MS programs 9 (Excel, PowerPoint)
Time management
Presentation skills
Teamwork
Communication skills
Accomplishments
- Trainee at Zenith co for maritime transport, Alexandria marketing internship Aug2019-Sep2019.
- Volunteer at Resala charity organization.
- Hybrid Vehicles course, Chalmers University of Technology Online course – September 2021.
- Interested in studying cars internally and externally and I'm passionate about cars.
Languages
Arabic
English
French
Timeline
Customer Service
TMT (trans misr terminal)
07.2023 - 01.2024
Customer Service Coordinator
Hapag-Lloyd
06.2021 - 02.2022
Bachelor of Business Administration - Marketing
Arab Academy For Science And Technology
04.2001 -
Import Department
YANG MING
1 2024 - Current
Import Supervisor
MED Egypt (Tarros)
2 2022 - 12.2022
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