Mostafa Shaker
Senior Banker
Giza
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 3 years experience in banking.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Relationship Manager
National Bank Of Egypt
05.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Customer Service Representative
National Bank Of Egypt
04.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Business Management
Helwan University
Cairo09.2020
Skills
Customer Portfolio Management
undefinedTimeline
Relationship Manager
National Bank Of Egypt
05.2023 - Current
Customer Service Representative
National Bank Of Egypt
04.2021 - 05.2023
Business Management
Helwan University
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