Mostafa Shaker
Senior Banker
Giza
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 3 years experience in banking.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Relationship Manager
National Bank Of Egypt
05.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Customer Service Representative
National Bank Of Egypt
04.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Business Management
Helwan University
Cairo09.2020
Skills
Customer Portfolio Management
Strategy Development
Multitasking Abilities
Teamwork and Collaboration
Relationship building and management
Wealth Management
Banking
Team building
Interpersonal Skills
Timeline
Relationship Manager
National Bank Of Egypt
05.2023 - Current
Customer Service Representative
National Bank Of Egypt
04.2021 - 05.2023
Business Management
Helwan University