Abd Elrazek Adam
Hurghada
Summary
Seeking a challenging role in sales management where I can leverage my expertise to drive business growth and client acquisition. A highly motivated and results-oriented professional with a proven ability to revitalize sales operations, optimize processes, and enhance profitability. I excel in adapting to dynamic environments, working both independently and collaboratively to meet business objectives. With strong analytical skills and a strategic mindset, I thrive under pressure and consistently meet tight deadlines. Passionate about leading high-performing teams and implementing innovative sales strategies to maximize success.
Overview
11
11
years of professional experience
4027
4027
years of post-secondary education
3
3
Languages
Work History
Administrative and Sales Manager
Al Habib for Development and investment W.L.L
11.2020 - Current
- Managing high-value deals and orders with hotels and suppliers.
- Negotiating with purchasing managers to secure the best rates and offers.
- Overseeing all government-related tasks for the company in the Red Sea region.
- Representing the company in auctions, tenders, and government contracts.
- Handling customer complaints related to pricing issues and conducting competitive analysis against rival companies .
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant product & Revenue Manager
FTI touristk
03.2016 - 06.2020
- Conducting weekly price comparisons for flight-only Bistro.
- Evaluating Early Booking Discounts (EBD) for current and upcoming season contracts.
- Monitoring the commitment allotment allocation chart.
- Preparing and reporting Yield & Revenue charts on a monthly basis.
- Managing margin control for hotels and flights.
- Overseeing hotel and flight availability and bookability.
- Closely following hotel operational updates to ensure guest satisfaction.
- Handling request bookings and space management on the I5 system.
- Analyzing offers from competing tour operators.
- Conducting price comparisons for travel packages.
- Performing hotel and flight price comparisons.
- Checking the availability of catalog hotels in Bistro.
- Updating the Stop Sale report on the system.
- Monitoring and coordinating hotel release and allocation processes .
Assistant Reservation Manager
Jaz Aquamarine Resort
08.2015 - 03.2016
Central Reservation Agent & Supervisor
SURISE Resorts & Cruises and Spa
11.2013 - 08.2015
- Maintain strong and professional relationships with travel agents.
- Coordinate with the regional sales office to optimize sales performance and achieve budget targets (occupancy & average room rate).
- Create and update travel agent rates in the Property Management System (PMS).
- Ensure the seamless operation of the Property Management System (PMS).
- Handle incoming emails and faxes with professionalism and courtesy.
- Prepare and analyze daily reports and monthly productivity reports.
- Develop work schedules and coordinate activities with other departments to ensure smooth daily operations.
- Review daily reservations and expected arrivals.
- Process new room reservations, cancellations, and modifications efficiently.
- Answer phone calls promptly and professionally, ensuring excellent customer service.
- Responsible for preparing occupancy forecasts.
- Monitor and coordinate group reservation activities with the sales team.
- Generate occupancy reports, projected revenue analysis, and productivity reports for weekly senior management review.
- Ensure maximum hotel occupancy through proactive and courteous guest service.
- Assist and manage all direct guest inquiries and travel agent requests effectively.
Education
Higher Institute for Tourism and Hotels -
Higher Institute for Tourism and Hotels
Post graduate studded - tourism
Minia University
Researcher in the Department of Master - undefined
Minia University
Skills
Medical lab operating systems
Fidelio 8
Opera operation System
Windows
Internet
Microsoft Office (Word, Excel & Outlook)
Global Databases Training
Bistro
Spider System for Market and Data Analysis
Military Service
Finished
Training Programs
- Front Office Skills Program, Sunrise Select Royal Makadi, 06/23/10, 09/22/10, Receptionist
- Global Databases Training, 2017
Personal Information
- Date of Birth: 11/07/89
- Nationality: Egyptian
- Religion: Muslim
References .
References available upon request.
Timeline
Administrative and Sales Manager
Al Habib for Development and investment W.L.L
11.2020 - Current
Assistant product & Revenue Manager
FTI touristk
03.2016 - 06.2020
Assistant Reservation Manager
Jaz Aquamarine Resort
08.2015 - 03.2016
Central Reservation Agent & Supervisor
SURISE Resorts & Cruises and Spa
11.2013 - 08.2015
Researcher in the Department of Master - undefined
Minia University
Higher Institute for Tourism and Hotels -
Higher Institute for Tourism and Hotels
Post graduate studded - tourism
Minia University