Ahmed Arafa

· Managed end-to-end logistics operations including distribution and last-mile delivery.

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· Oversaw daily dispatches and ensured timely delivery to retail and wholesale clients.

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· Supervised a team of delivery representatives to maintain high service standards.

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· Coordinated with sales and planning teams to align logistics activities with demand.

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· Implemented route optimization strategies to reduce delivery time and transportation costs.

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· Ensured smooth communication with suppliers and transport partners for efficient flow of goods.

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· Tracked logistics KPIs and generated performance reports using Excel and logistics tools.

• Managing and improving the logistics operations performance

• Taking the ownership of various service levels by measuring compliance, finding performance gaps and execute a plan to fill performance-related gaps .

• Setting the KPIs to all operations' layers.

• Creating the SOPs, operational model and the process flow for the operations.

• Monitoring of KPIs and performance SLAs .

• Managing the Commercial team and their performance .

• Setting The KPIs to all the commercial members .

• Provide weekly updates to COO on projects, expansions and performance progress.

•Oversee expansions according to the gap analysis and capacity planning.

• Managing Cairo operations and it’s functions

• Planning the full network of the line haul connections between all region warehouses to assure all shipments will be delivered to the consignee on their promise delivery date.

• Generating dashboards and daily performance audit on the operations performance.

• Report and close all the pending cases on daily basis.

Manage the operations to fulfill the daily cycle and conduct spot checks to make sure that all processes are operating according to our Sops.

5S implementation for all warehouses and managing the inventory layout to be utilized perfectly.

• Gap analysis and Capacity planning were conducted on monthly basis, to handle the inbound and the outbound.

• Manage CPA and fraud cases on daily basis.

• Promotes a culture of awareness with the team and oversees any crisis management.

• Ensure quality and productivity standards are being met by on-site leaders according to our Sops.

• Responsible for all hub duties (Receiving & Sorting & Dispatching and debriefing)

• Responsible for hub daily performance and monitoring couriers’ success rate

• Supervising operation staff and developing their skills

• Handling the first mile and last mile for two zones (TG1 & NSR)

• Handling same day delivery for greater Cairo

• joined Swat team to handle any failure for the other hubs.

• Receiving new pickups

• Sorting our daily pickups in the right areas

• Dispatching couriers

• Debriefing couriers

• Trained internal teams on procedures, applications, and systems using both classroom and remote training strategies.

• Maintained materials, curriculum, and classroom spaces for dedicated training programs.

• Elevated performance levels and minimized compliance issues by fully training new hires.

• Closed skill gaps identified in existing employees with well-coordinated courses.

• Identified training needs with annual audits of personnel performance.