زياد اشرف راغب شاكر
محاسب ومدير مشاريع كاوتش وبطاريات ومغسلة سيارات واكسسوارت سيارات وايجار سيارات
المطرية
Summary
Dynamic and results-driven professional with extensive experience at المؤسسة العالمية and a proven track record in project management and customer service. Adept at problem-solving and fostering teamwork, I excel in fast-paced environments while maintaining a friendly demeanor. Proficient in Microsoft Office, I am committed to continuous improvement and operational excellence.
Overview
11
11
years of professional experience
Work History
محاسب ومدير مشروع
المؤسسة العالمية
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
بائع ومدير متجر ملابس رجالي
Vista
12.2020 - 12.2025
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Agent to Senior Call Center
Wasla Company
12.2019 - 11.2020
- Managed customer inquiries, ensuring prompt resolution and high satisfaction levels.
- Developed and maintained relationships with clients, enhancing loyalty and retention.
- Analyzed customer feedback to improve service delivery and operational efficiency.
- Trained new agents on company policies and customer service protocols.
مشرف تعبئة وتغليف
مصنع العبد للحلويات
06.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
مساعد بائع محل قماش ستائر وتنجيد
كشمير
01.2018 - 06.2018
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
بائع
Starget Company
01.2017 - 01.2018
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
مساعد بائع
الخطيب للاقمشة
01.2015 - 03.2016
Education
Bachelor of Commerce - محاسبة وادارة اعمال
جامعة عين شمس
القاهرة 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Flexible and adaptable
Data entry
Multitasking
Dependable and responsible
Calm under pressure
Verbal communication
Supervision and leadership
Excellent communication
Timeline
محاسب ومدير مشروع
المؤسسة العالمية
01.2025 - Current
بائع ومدير متجر ملابس رجالي
Vista
12.2020 - 12.2025
Agent to Senior Call Center
Wasla Company
12.2019 - 11.2020
مشرف تعبئة وتغليف
مصنع العبد للحلويات
06.2018 - 01.2019
مساعد بائع محل قماش ستائر وتنجيد
كشمير
01.2018 - 06.2018
بائع
Starget Company
01.2017 - 01.2018
مساعد بائع
الخطيب للاقمشة
01.2015 - 03.2016
Bachelor of Commerce - محاسبة وادارة اعمال
جامعة عين شمس
04.2001 -