Ali Mamdouh Mohamed Ghazy
Student At Faculty Of Science Alexandria University
Summary
Dynamic Mobile Sales Representative with a proven track record at AT&T, adept at leveraging CRM tools and active listening to exceed sales targets. Skilled in customer retention and problem-solving, I consistently deliver exceptional service, fostering loyalty and driving repeat business through tailored product recommendations and engaging interactions.
Developed critical skills in fast-paced sales environment, including effective communication and customer engagement. Demonstrates strong ability to understand and meet customer needs, providing tailored solutions and building lasting relationships. Seeking to leverage these transferrable skills in new field, contributing to collaborative and dynamic team.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Mobile Sales Representative
AT&T
10.2024 - 01.2025
- Conducted engaging product demonstrations, showcasing features and benefits tailored to individual customer requirements.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Exceeded sales targets consistently by effectively identifying customer needs and matching them with appropriate products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
SME
INTELCIA
05.2024 - 10.2024
- Installed, configured, and monitored new system features based on user needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
UX Call Center
07.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tour Guide Volunteer
Couchsurfing
08.2019 - 06.2021
- Collaborated with fellow volunteers to ensure a seamless and enjoyable experience for all visitors.
- Received positive feedback from visitors, contributing to an overall increase in repeat attendance.
- Enhanced visitor experience by providing informative and engaging tours of the facility.
- Facilitated group activities that encouraged interaction between visitors, fostering a sense of camaraderie among attendees.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Customer Service Representative
Digital Works
06.2018 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Petroleum Geology
Alexandria University
Alexandria, Egypt 04.2001 -
Skills
Goal oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Mobile Sales Representative
AT&T
10.2024 - 01.2025
SME
INTELCIA
05.2024 - 10.2024
Customer Service Representative
UX Call Center
07.2021 - 02.2022
Tour Guide Volunteer
Couchsurfing
08.2019 - 06.2021
Customer Service Representative
Digital Works
06.2018 - 08.2019
Bachelor of Science - Petroleum Geology
Alexandria University
04.2001 -
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