Gaming
Omar Heikal
Sales Specialist
Al Matariyah,C
Summary
Driven to exceed sales targets, I leveraged my persuasive communication and objection handling skills at Concentrix (Sirius XM) to streamline sales processes and enhance customer retention. Specializing in customer relationship building and proficient in Microsoft Office,
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Outbound
Concentrix (Sirius XM)
04.2023 - Current
- Utilized persuasive communication skills to overcome objections from prospective clients during the sales process.
- Streamlined the sales process through effective time management, planning, and organization skills.
Retention Specialist
Concentrix (Sirius XM)
11.2022 - 04.2023
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Customer Service Agent
Concentrix (Emaar)
04.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Agent
Teleperformance
04.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Sales
El Ateeq For Oudh And Perfumes
09.2019 - 01.2020
- Increased overall store sales by implementing effective sales strategies and staff training programs.
Education
Bachelor of Science - Business Administration
Faculty of Commerce
Sadat City 09.2015 - 07.2019
Skills
Interests
Beatboxing
Travelling
Timeline
Sales Outbound
Concentrix (Sirius XM)
04.2023 - Current
Retention Specialist
Concentrix (Sirius XM)
11.2022 - 04.2023
Customer Service Agent
Concentrix (Emaar)
04.2022 - 10.2022
Customer Service Agent
Teleperformance
04.2021 - 03.2022
Sales
El Ateeq For Oudh And Perfumes
09.2019 - 01.2020
Bachelor of Science - Business Administration
Faculty of Commerce
09.2015 - 07.2019
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