Mohamed Shafik

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.

• Represented HK DESIGN at the Dubai Expo, managing a pop-up store from March 21, 2024, to April 9, 2024
• Achieved 80% of the target sales during the event
• Conducted marketing activities for the brand, resulting in increased visibility on social media platforms such as Instagram and heightened brand awareness among Expo visitors.

Implemented retail standards and visual merchandise guidelines

Achieved a 50% increase in sales compared to the previous year

• Implemented SOP (Store Operation Procedure) to enhance efficiency.

• Conducted employee performance evaluations and increased sales by 38%
• Maintained a clean, organized, and safe store environment
• Ranked among the top 6 stores in Egypt.

• Managed daily operations and assigned duties for up to 12 staff members
• Motivated and led the team to increase sales and ensure store efficiency
• Analyzed store sales figures and developed marketing strategies
• Maintained awareness of market trends and monitored local competitors
• Applied strategies that improved shrink percentage
• Maintained accurate records of pricings, sales, and activity reports.

• Managed daily operations and assigned duties for up to 16 staff members
• Conducted weekly staff training on Mystery Shopper, KPI, Audit, and SOP
• Sent weekly reports (BS3, Saturday feedback, photo feedback).

• Managed daily operations and assigned duties for up to 13 staff members
• Motivated and led the team to increase sales and ensure store efficiency
• Implemented retail standards for the store.

• Directed sales floor activities, ensuring excellence in customer service
• Oversaw personnel management, including interviewing, hiring, training, mentoring, and evaluating
• Managed merchandise selection, window displays, and stocking
• Developed new and low-performing sales associates
• Supported sales floor by implementing process improvements.

• Directed sales floor activities, ensuring excellence in customer service
• Oversaw personnel management, including interviewing, hiring, training, mentoring, and evaluating
• Managed merchandise selection, window displays, and stocking
• Developed new and low-performing sales associates
• Supported sales floor by implementing process improvements.

• Directed sales floor activities, ensuring excellence in customer service
• Oversaw personnel management, including interviewing, hiring, training, mentoring, and evaluating
• Managed merchandise selection, window displays, and stocking
• Developed new and low-performing sales associates
• Supported sales floor by implementing process improvements.