Reim Abdelaziz
Beverly Hills
Summary
An executive professional with a strong academic background and 10+ years of experience with focus on Customer Service, Marketing, Office Management and Project Management. Able to work independently as well as in a team environment. Extensive knowledge in assisting high level executives and entrepreneurs & possess a true passion for building & developing relationships with clients through education, coaching and rapport building.
Overview
15
15
years of professional experience
Work History
Office Manager
CENTER FOR DEVELOPMENT SERVICES
04.2018 - 02.2020
- Handle all CDS corporate files necessary for operations.
- Responsible for the CEO's agenda.
- Negotiate corporate rates with hotels.
- Supervise office support staff (receptionist, drivers, and office boys) to assure that provided services are allowing project implementation and smooth business operations.
- Coordinate travel logistics both domestic and international for staff and consultants.
- Safe keeping of HR files and staff employment files.
- Implementation of hiring process.
- Issue both employees and consultants' contracts as well as service agreements.
- Keep record of employee's attendance, annual leaves, sick leaves and vacations.
- Create and maintain a new digitally based filing system.
- Responsible for the company's petty cash.
- Order office supplies.
- Book flight tickets, conference rooms, hotel rooms and transportation vehicles.
- Schedule and supervise IT visits to ensure proper data back up and troubleshooting.
Media Executive
IMPACT/BBDO WORLDWIDE NETWORK
07.2001 - 03.2004
- Analyze and summarize competitors' information and trends; identify sales opportunities and prepare quarterly reports.
- Track sales, prepare business plans, suggest and implement improvements in the sales process.
- Serve as the point person and as the coordinator for planning, scheduling, booking and invoicing.
- Monitor current clients' activities and ensured that the budget goals are being met.
IT Administrator
IMPACT/BBDO WORLDWIDE NETWORK
04.1999 - 04.2001
- Administer a network of 40 workstations & handle all IT related issues including daily back up system & troubleshooting.
- Assist the Regional IT Manager in Dubai in the implementation of the Y2K project.
- Apply specific testing methods to the Agency's hardware, software, operation system and applications.
- Ensure that current vendors and suppliers are Omnicom2000 and BSI Standard compliant.
Assistant Group Account Director
IMPACT/BBDO WORLDWIDE NETWORK
09.1998 - 03.1999
- Maintain 'day-to-day' operations, service and follow up with prospective and with existing clients.
- Prepare presentations, scheduled meetings, handle correspondences, bookings and reservations.
- Serve as the link between the Agency's different departments to ensure an uninterrupted and smooth workflow.
Marketing Coordinator
REGIONAL INFORMATION TECHNOLOGY ENTERPRISE 'RITE'
01.1996 - 08.1998
- Prepare monthly reports to the Unit Manager and to the Chief Executive Officer.
- Responsible for maintaining an excellent company image, acted as the in-house sales expert and met with customers.
- Serve as the Help Desk Supervisor and applied the after-sale techniques to ensure the quality of services provided.
- Apply specific technical tasks, such as, creating new internet accounts, preparing clients' installation reports.
- PRIVATIZED PROJECT OF IDSC
Information Help Desk Officer
THE CABINET OF INFORMATION AND DECISION SUPPORT CENTRE - IDSC - TRADE NET
06.1995 - 12.1995
- Maintain and handle the flow of queries and kept a complete and current data.
- Create weekly bulletins on Microsoft Publisher regarding different economic opportunities to clients.
- Maintain and handle the flow of queries and keep a complete and up to date database.
- Advise and provide customer support and feedback directly to a sophisticated client base.
Receptionist
FORTE GRAND PYRAMIDS HOTEL
03.1995 - 05.1995
- Assist the Front Desk Manager with daily guests' arrivals and hotel occupancy rates reports.
- Responsible for guests' check in and check out, answer phones and respond to inquiries.
- Provide a high level of service, respond promptly to guests' requests and take ownership in resolving issues.
Education
BA - Economics
ALEXANDRIA UNIVERSITY, FACULTY OF COMMERCE
Alexandria, Egypt01.1994
French High School -
COLLÈGE DE LA MÈRE DE DIEU
Alexandria, Egypt01.1990
Skills
Customer service
Office management
Organizational skills
Office administration
Education And Licenses
- ALEXANDRIA UNIVERSITY, FACULTY OF COMMERCE, Alexandria, Egypt, BA in Commerce (Economics Major, ranked 6th place), 09/1990, 06/1994
- COLLÈGE DE LA MÈRE DE DIEU, Alexandria, Egypt, French High School, 09/1975, 06/1990
Locations
- Beverly Hills,
- El Sheikh Zayed, Cairo
Coursework
- STAGE DES PROFESSEURS DE FRANÇAIS, PARIS, FRANCE, 07/1993, 07/1993, A course, that enables, French teaching for foreigners (Relations Internationales de la Direction De L'Enseignement 'Le Point sur L'Actualité Politique, Economique Et Sociale').
- DIPLÔME SUPÉRIEUR DE FRANÇAIS DES AFFAIRES, FRENCH CULTURAL CENTER, ALEXANDRIA, EGYPT, 07/1992, 07/1992, Paris Chamber of Commerce and Industry, a higher French affairs diploma. Classified first and received a scholarship to travel to France.
- CERTIFICAT DE FRANÇAIS COMMERCIAL ET ÉCONOMIQUE, FRENCH CULTURAL CENTER, ALEXANDRIA, EGYPT, 09/1991, 09/1991, Paris Chamber of Commerce and Industry. A French commercial and economic certificate.
- FIRST CERTIFICATE IN ENGLISH - FCE, ALEXANDRIA, EGYPT, 06/1989, 06/1989, University of Cambridge, Local Examination Syndicate.
- FRENCH LANGUAGE DIPLOMA, L'ALLIANCE FRANÇAISE ALEXANDRIA, EGYPT, 03/1989, 03/1989, Direction De L'Administration De L'Alliance Francaise.
Languages
English
Advanced (C1)
French
Advanced (C1)
Timeline
Office Manager
CENTER FOR DEVELOPMENT SERVICES
04.2018 - 02.2020
Media Executive
IMPACT/BBDO WORLDWIDE NETWORK
07.2001 - 03.2004
IT Administrator
IMPACT/BBDO WORLDWIDE NETWORK
04.1999 - 04.2001
Assistant Group Account Director
IMPACT/BBDO WORLDWIDE NETWORK
09.1998 - 03.1999
Marketing Coordinator
REGIONAL INFORMATION TECHNOLOGY ENTERPRISE 'RITE'
01.1996 - 08.1998
Information Help Desk Officer
THE CABINET OF INFORMATION AND DECISION SUPPORT CENTRE - IDSC - TRADE NET
06.1995 - 12.1995
Receptionist
FORTE GRAND PYRAMIDS HOTEL
03.1995 - 05.1995
BA - Economics
ALEXANDRIA UNIVERSITY, FACULTY OF COMMERCE
French High School -
COLLÈGE DE LA MÈRE DE DIEU