Mohamed Farghaly
Team Leader Customer Service
Cairo
Summary
Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Accountant
Professional Shipping And Mailing Services
01.2022 - Current
Customer Service Team Leader
Etisalat Misr
01.2018 - 01.2022
Provide training and feedback for the team
Provide leadership and direction to a call center team
coach, and mentor call center Team Leads, Associate Team Leads, and associates
overseeing and monitoring a group of call center employees.
Support Trainer
Etisalat Misr
01.2015 - 02.2018
training new customer service employees and supporting experienced employees to improve their performance
Customer Service Representative
Etisalat Misr
01.2014 - 01.2015
answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Education
No Degree - Bachelor of Business Administration
Academy of Qualitative Studies
Cairo 04.2001 -
Skills
Professional Risk Manager
Timeline
Accountant
Professional Shipping And Mailing Services
01.2022 - Current
Customer Service Team Leader
Etisalat Misr
01.2018 - 01.2022
Support Trainer
Etisalat Misr
01.2015 - 02.2018
Customer Service Representative
Etisalat Misr
01.2014 - 01.2015
No Degree - Bachelor of Business Administration
Academy of Qualitative Studies
04.2001 -
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