
Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.
Provide training and feedback for the team
Provide leadership and direction to a call center team
coach, and mentor call center Team Leads, Associate Team Leads, and associates
overseeing and monitoring a group of call center employees.
training new customer service employees and supporting experienced employees to improve their performance
answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Professional Risk Manager
Team Building and Leadership
Microsoft Office
International Accounting Standards
Documentation and Reports
Accounting Processes
Time Management
Accounting Software Systems
Problem-Solving
Coaching and Mentoring