Abdalla AbouTeyour
Barista-Head Captain
Shubra Al Khaymah
Summary
Dynamic hospitality professional with over seven years of experience in the food and beverage industry, currently excelling as a Restaurant Captain at St. Regis Cairo, a Marriott International property. Proven expertise in managing dining operations, enhancing service standards, and fostering team collaboration to achieve exceptional customer satisfaction. Background includes valuable roles at Hospital 57357, The American University in Cairo, and the League of Arab States, contributing to a well-rounded skill set in customer service, staff training, and conflict resolution. Recognized for adaptability and reliability, consistently delivering seamless dining experiences while effectively multitasking in fast-paced environments.
Professional hospitality leader with strong background in managing and coordinating restaurant operations. Demonstrates keen focus on team collaboration and achieving outstanding results. Adaptable and reliable, skilled in customer service, staff training, and conflict resolution. Known for maintaining high standards and ensuring seamless dining experience.
Overview
19
19
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Restaurant Captain
St. Regis Cairo Hotel
05.2021 - Current
- Partnered with chef to elevate client experience through expertise and attentive service.
- Facilitated management in formulating promotional strategies, enhancing repeat business growth.
- Facilitated collaboration with kitchen staff to assure on-time meal preparation and presentation, improving guest dining experience.
- Guided new team members through restaurant procedures, enhancing overall staff effectiveness
- Accommodated guests, clarified menu choices and recommended appropriate drink pairings.
- Handled guest complaints with understanding and professionalism, preserving positive rapport with patrons.
Barista
St. Regis Cairo Hotel
02.2020 - 05.2021
- Maintained cleanliness of counters, machines, utensils, and seating areas daily.
- Sustained clean and organized workspace ensuring optimal productivity and safety.
- Controlled and maintained espresso machines, blenders, commercial coffee brewers, coffee pots, and other machinery.
- Prepared and presented coffee, tea, and other non-alcoholic drinks while adhering to company standards.
- Directed line and crowd with prompt, proficient service.
- Expedited order completion times via strategic multitasking among brewing, steaming, pouring, and serving an array of drinks concurrently.
- Boosted customer satisfaction by preparing superior coffee beverages and offering remarkable service
- Educated new employees on proper brewing techniques, equipment maintenance, and customer service protocols.
- Utilized espresso machines and commercial coffee brewers for beverage preparation.
- Executed preparation and serving of brand-specific café beverages concentrating on speed, quality, and consistency.
- Developed broad assortment of hot and cold beverages in average shifts, ensuring ongoing high levels of customer satisfaction
- Applied accurate recipes for blending and crafting beverage and food items.
- Gained expertise in special recipe items and seasonal offerings to enhance alignment with customer needs
- Enhanced customer loyalty through effective communication skills in resolving customer issues.
Captain
Five bells restaurant
01.2019 - 01.2020
TLB
Starbucks Egypt
02.2018 - 06.2018
Barista
Starbucks Egypt
11.2018 - 01.2018
Barista
Starbucks Egypt
07.2017 - 10.2017
Waiter and promotion to supervisor
Sano Company
01.2009 - 01.2016
Waiter
Cuba cabana
01.2007 - 01.2008
Education
High School Diploma -
Amar Bn Yasser Secondary School
Egypt , Cairo 04.2001 -
Skills
Effective verbal communication
Service excellence
Analytical problem solving
Oversee requisition processes for food and beverage
Manage wine inventory
Barista training workshops
Adaptability to change
Effective team collaboration
Physical stamina
Manage store inventory
Inventory tracking and reporting
Prepare hot and iced coffee beverages
Expertise in cash transactions
Inventory management
Food handling skills
Team leadership
Customer booking management
Beverage preparation
Revenue growth tactics
Financial processing expertise
Team training
Fine-dining experience
Food and wine pairing
Ensuring compliance with hygiene standards
Experienced in managing POS systems
Effective team collaboration
Collaborative teamwork
Customer-focused food service
Food safety protocols
Culinary presentation
Strategic issue analysis
Food pairing knowledge
Effective issue management
Inventory management
Hospitality management skills
Dining experience coordination
Strong energy levels
Detail-oriented approach
Dining environment maintenance
Strategic team engagement
Effective decision-making under stress
Articulate expression
Attentive listening ability
Clear and concise communication
Certification
certification basic food safety from alshaya company
Timeline
First winner at illy coffee compotation
05-2025
Superstar award of the month
05-2024
Superstar award of the month
05-2021
Restaurant Captain
St. Regis Cairo Hotel
05.2021 - Current
certification basic food safety from alshaya company
03-2021
Barista
St. Regis Cairo Hotel
02.2020 - 05.2021
Captain
Five bells restaurant
01.2019 - 01.2020
Barista
Starbucks Egypt
11.2018 - 01.2018
TLB
Starbucks Egypt
02.2018 - 06.2018
Barista
Starbucks Egypt
07.2017 - 10.2017
Waiter and promotion to supervisor
Sano Company
01.2009 - 01.2016
Waiter
Cuba cabana
01.2007 - 01.2008
High School Diploma -
Amar Bn Yasser Secondary School
04.2001 -