Abdallah Elsherbiny
Cairo
Summary
Experienced recruitment manager with a successful track record in the outsourcing/offshoring industry. Specializes in recruiting for white and blue-collar positions, bringing expertise in negotiation and leadership. Consistently delivers exceptional results, whether collaborating within a team or working independently. Demonstrates a proven ability to identify top talent and build successful relationships with candidates and clients. Committed to leveraging industry expertise and employing innovative recruitment strategies to achieve optimal outcomes for all stakeholders involved.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Talent Acquisition Business Partner
Transcom Egypt
11.2023 - Current
- Team Management:
Supervise and manage a team of recruiters.
Assign tasks, set goals, and monitor performance.
Provide coaching and training to team members. - Strategic Planning:
Develop recruitment strategies for mass hiring initiatives.
Plan and execute recruitment campaigns to meet hiring targets.
Analyze trends and adjust strategies as needed. - Process Improvement:
Streamline recruitment processes to enhance efficiency.
Implement best practices and standard operating procedures.
Ensure compliance with company policies and legal requirements.
Identify challenges in the recruitment process and develop solutions. - Candidate Sourcing and Screening:
Oversee the sourcing and screening of candidates for large-scale recruitment.
Utilize various channels such as job boards, social media, and referrals.
Conduct interviews and assess candidates' qualifications. - Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Reporting and Analysis:
Generate reports on recruitment metrics and KPIs.
Analyze data to identify areas for improvement.
Provide insights and recommendations to senior management.
Talent Acquisition Supervisor
Transcom Egypt
1 2021 - 11.2023
- Implement and lead interviewing systems to streamline the hiring process
- Source, hiring, prepare onboarding packages, offer letters and rescind offer letter per client needs
- Develop direct recruiting methodologies; proactively identify, contact, and develop relationships with potential new employees and internal referral program.
- Provide full recruitment lifecycle support to the business groups for permanent and contract positions
- Develop partnerships with hiring managers to define core competencies for each function and develop targeted key evaluators for the interview process
- Work closely with the regional hiring managers to provide direction and marketplace insight
- Conduct cross-functional management for initial and follow-up contact Manages candidate engagement through the entire recruiting process and close candidates with verbal offers and formal offer letters
- Manage employee relation issues for all levels of personnel Proactively provide management with regular recruiting status updates, identifying problem areas and potential solutions
- Process all new hire paperwork, following up as required to ensure that all documentation is completed and accurate prior to the new employee start date.
- Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
Senior Recruitment Specialist
Teleperformance Academy
09.2018 - 11.2020
- Starting as the only recruiter for the Academy
- Finding new and different sourcing channels
- Recruiting and sourcing for different criteria
- Recruiting and sourcing for more than 5 languages
- Efficiency, Task and time management
- New ideas to approach different candidates and different calibers
- Expanding and hiring new recruiters
- Start the role of a delegate Supervisor with new tasks
- Handling the team's numbers daily, weekly and monthly
- Monitoring and coaching each team member individually
- Being the POC for the Academy and Teleperformance recruitment and different departments
- Achieving team and personal monthly target
- Making weekly and daily competitions and motivate the team for over achieving.
Medical Consecutive Interpreter
Language Line Solutions
09.2017 - 09.2018
- Interpreting all kinds of situations on the spot
- Serving the US, UK and Canada
- Interpreting medical conditions, surgeries, emergencies
- Interpreting all types of terminology (banking, social services, medical, 911 emergencies and companies)
- Exposed to all sorts of English accents
- Used to working under pressure
- Fast reactions and efficiency
- Strong memory and focus
- Dealing with various cultures and backgrounds
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Customer Service Representative
Western Union
03.2015 - 09.2017
- Serving US & Canada Customer
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Recruitment Specialist
Pillars recruitment & consultancy
01.2014 - 12.2014
- Interviewing and rating candidates face to face
- Working by more than one criteria and different calibers
- Screening and interviewing candidates over the phone.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
Education
Business information system -
Modern Academy
Skills
- Strategic planning
- Recruitment and hiring
- Human resources
- Talent recruitment
- Proficient in Microsoft Office Suite
- Performance analysis
- Proficient in Applicant Tracking Systems
- Teamwork and collaboration
- Process improvements
- Problem Solving
- Adaptability
Certification
Lean Six Sigma Yellow Belt
Languages
English Fluent, Arabic
Native language
Motorcycling-Cycling-Climbing-Traveling
Some of my hobbies are Motorcycling,Cycling,Climbing and Traveling
Timeline
Talent Acquisition Business Partner
Transcom Egypt
11.2023 - Current
Senior Recruitment Specialist
Teleperformance Academy
09.2018 - 11.2020
Medical Consecutive Interpreter
Language Line Solutions
09.2017 - 09.2018
Customer Service Representative
Western Union
03.2015 - 09.2017
Recruitment Specialist
Pillars recruitment & consultancy
01.2014 - 12.2014
Talent Acquisition Supervisor
Transcom Egypt
1 2021 - 11.2023
Business information system -
Modern Academy
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