Abdallah Hafez
New Cairo,C
Summary
I am a consistent, hardworking, highly motivated person. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.
Overview
9
9
years of professional experience
Work History
Supervisor
Teleperformance
New Cairo
09.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Ethnographer
Coca-Cola Egypt
New Cairo
06.2018 - 07.2018
- Involved investigation of very few cases, maybe just one case, in detail
- Emphasized on exploring social phenomena rather than testing hypotheses
- Data analysis involves interpretation of the functions and meanings of human actions
- The product of this is mainly verbal explanations, where statistical analysis and quantification play a subordinate role.
Sales Agent • Senior Agent
Exhibition Housing Management
02.2016 - 01.2017
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients
- Coordinating sales efforts with marketing programs
- Understanding and promoting company programs
- Obtaining deposits and balance of payment from clients
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability.
Education
English Literature, Linguistics -
Arab Open University
CairoSkills
Communicating project requirements
Identifying and cultivating clients
High energy, and can-do sales attitude
Problem solving
Preparing timelines
Strategic and tactical decisions
Strong Interpersonal skills
Volunteer Experience
- Iraqi Embassy Election
- Le Marche Exhibition
- Cairo Fashion Festival
Languages
German
Elementary (A2)
Timeline
Supervisor
Teleperformance
09.2019 - Current
Ethnographer
Coca-Cola Egypt
06.2018 - 07.2018
Sales Agent • Senior Agent
Exhibition Housing Management
02.2016 - 01.2017
English Literature, Linguistics -
Arab Open University