Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Abdallah Hafez

Abdallah Hafez

New Cairo,C

Summary

I am a consistent, hardworking, highly motivated person. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.

Overview

9
9
years of professional experience

Work History

Supervisor

Teleperformance
New Cairo
09.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Ethnographer

Coca-Cola Egypt
New Cairo
06.2018 - 07.2018
  • Involved investigation of very few cases, maybe just one case, in detail
  • Emphasized on exploring social phenomena rather than testing hypotheses
  • Data analysis involves interpretation of the functions and meanings of human actions
  • The product of this is mainly verbal explanations, where statistical analysis and quantification play a subordinate role.

Sales Agent • Senior Agent

Exhibition Housing Management
02.2016 - 01.2017
  • Generating leads
  • Meeting or exceeding sales goals
  • Negotiating all contracts with prospective clients
  • Preparing weekly and monthly reports
  • Giving sales presentations to a range of prospective clients
  • Coordinating sales efforts with marketing programs
  • Understanding and promoting company programs
  • Obtaining deposits and balance of payment from clients
  • Visiting clients and potential clients to evaluate needs or promote products and services
  • Maintaining client records
  • Answering client questions about credit terms, products, prices and availability.

Education

English Literature, Linguistics -

Arab Open University
Cairo

Skills

Communicating project requirements

Volunteer Experience

  • Iraqi Embassy Election
  • Le Marche Exhibition
  • Cairo Fashion Festival

Languages

German
Elementary (A2)

Timeline

Supervisor

Teleperformance
09.2019 - Current

Ethnographer

Coca-Cola Egypt
06.2018 - 07.2018

Sales Agent • Senior Agent

Exhibition Housing Management
02.2016 - 01.2017

English Literature, Linguistics -

Arab Open University

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Abdallah Hafez