Abdallah Hussein
3, Abu ElMawaheb St., Agouza
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Talented in building rapport with clients and closing deals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Head (Deputy Branch Manager)
EGBANK
11.2023 - Current
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Provide my team with engagement guidelines to ensure consistent exceptional customer service
Customer relationship officer
EGBANK
01.2018 - 11.2023
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Achieving target by selling bank's products.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Internship
EGBANK
08.2016 - 09.2016
- Dealing Room
- Training with 4 desks of dealing room (FX, Money Markets, Fixed income and sales) that helped me in my graduation project
Internship
QNB
06.2016 - 07.2016
- Customer service department
Internship
QNB
06.2015 - 07.2015
- Corporate department
Education
Bachelor - Management and International Business
Ain-shams University (Faculty of Commerce, French Section)
07.2017
Master Degree - Legal, Economics, Business and Management
Poitiers University
07.2017
LSG - License of Science of Management
Poitiers University
05.2016
High School Diploma -
Collège De La Salle, Frère, Daher
06.2013
Skills
- Team Management
- Excellent work ethic
- Training and mentoring
- Hard worker, flexible and adaptive
- Good listener
- High communication skills
- Responsible and fast learner
Certification
- DELF B1
- DFP B2, Professional French Diploma 'Business' Level B2
- DFP C1, Professional French Diploma 'Business' Level C1
- DUM, Second University Degree in Management and International Commerce
- ICDL certificate
Computer skills
- PowerPoint
- Excel
- Word
Personal Information
- Title: Customer Service Head at EGBANK
- Date of Birth: 07/03/1995
- Nationality: Egyptian
- Marital Status: Single
Hobbies
- Traveling
- Sports
Languages
Arabic
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Customer Service Head (Deputy Branch Manager)
EGBANK
11.2023 - Current
Customer relationship officer
EGBANK
01.2018 - 11.2023
Internship
EGBANK
08.2016 - 09.2016
Internship
QNB
06.2016 - 07.2016
Internship
QNB
06.2015 - 07.2015
Bachelor - Management and International Business
Ain-shams University (Faculty of Commerce, French Section)
Master Degree - Legal, Economics, Business and Management
Poitiers University
LSG - License of Science of Management
Poitiers University
High School Diploma -
Collège De La Salle, Frère, Daher
- DELF B1
- DFP B2, Professional French Diploma 'Business' Level B2
- DFP C1, Professional French Diploma 'Business' Level C1
- DUM, Second University Degree in Management and International Commerce
- ICDL certificate
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