Helpdesk Support Engineer Vodafone International Services
11.2016 - 04.2017
Proactively identified potential IT issues through routine audits of systems'' logs, alerts, and reports.
Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality.
Supported organizational growth by onboarding new employees with appropriate IT resources, training materials, and system access permissions.
Optimized network performance by monitoring usage trends, identifying bottlenecks, and recommending improvements where necessary.
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