Helpdesk Support Engineer
Vodafone International Services
11.2016 - 04.2017
- Proactively identified potential IT issues through routine audits of systems'' logs, alerts, and reports.
- Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
- Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality.
- Supported organizational growth by onboarding new employees with appropriate IT resources, training materials, and system access permissions.
- Optimized network performance by monitoring usage trends, identifying bottlenecks, and recommending improvements where necessary.