ABDALLAH MOHAMED

Responsible for managing the Operation Duties in the
Office by coordinating time of internal and outdoor
meetings
Giving a legal advice after a compressed legal research
in the field of "Civil" and "Commercial Law"
Meeting the Important Clients and take the legal issues
and details from them

Collect data on consumers, competitors and market place and consolidate
information into actionable
items, reports and presentations Understand business objectives and design
surveys to discover
prospective customers’ preferences Compile and analyze statistical data using
modern and traditional
methods to collect it Perform valid and reliable market research SWOT analysis
Interpret data,
formulate reports and make recommendations Use online market research and
catalogue findings to
databases Provide competitive analysis on various companies’ market offerings,
identify market
trends, pricing/business models, sales and methods of operation Evaluate
program methodology and
key data to ensure that data on the releases are accurate and the angle of the
release is correct
Remain fully informed on market trends, other parties researches and implement
best practices

Maintaining a positive, empathetic and professional attitude toward customers at
all times. Responding promptly to customer inquiries. Communicating with
customers through various channels. Acknowledging and resolving customer
complaints. Knowing our products inside and out so that you can answer
questions. Processing orders, forms, applications, and requests. Keeping records
of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary. Providing
feedback on the efficiency of the customer service process. Managing a team of
junior customer service representatives. Ensure customer satisfaction and
provide professional customer support.

Respond to customer inquiries in an accurate and timely manner via phone,
email, or website. Identify customer needs Help customers use specific features.
Analyze and report product malfunctions. Update the organization's internal
databases and document technical issues and discussions with customers.
Monitor complaints Customers on social media and reach out to provide
assistance. Share feature requests and effective solutions with the team. Inform
customers about new features and functionality. Follow up with customers to
ensure their issues are resolved. Collect customer feedback and share it with
production, sales, and marketing departments. Assist in training new customer
support representatives.