Abdallah Mohamed
SENIOR CUSTOMER SERVICE
Nasr City
Summary
Customer Service professional with 4+ years of experience in insurance, banking, and real estate. Skilled in client support, problem-solving, and delivering excellent service. Currently a Senior Customer Service Representative in real estate development.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Senior Customer Service Representative
EGYGAB Developments
06.2024 - Current
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Senior customer service representative
Chubb life insurance
04.2022 - 06.2024
- Learning and understanding company insurance products.
- Providing customers with detailed information about policies and products
- Ability to explain detailed policy concepts in a simple way.
- Ability to remain calm in stressful situations
- Assisting customers with billing questions or problems with their accounts
Customer services and back office
Emirates NBD
05.2021 - 04.2022
- Handling all customer's inquiries, raising and following tickets.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
- Handle all incoming/outgoing calls
Auto loan sales representative
Housing and Developing Bank
10.2020 - 05.2021
- Meeting allocated funding target.
- Identify and recruit potential new dealers from area under your care.
- Develop and manage the relationship of car dealers assigned to you.
- Ensure documentation on all new loans sourced are complete.
- Provide efficient and prompt service to Dealers and customers at all-time.
- Actively participate in all sales activities.
- Cooperation and coordination with both external and internal customers.
- To carry out any other appropriate duties as always deemed fit by Management.
- Adherence to sales compliance company's policy and direction.
Customer services & Indoor sales
Etisalat
07.2020 - 10.2020
- Follow up products and display at store.
- Display mobile phones at this retail.
- Helping the customer by giving them any data needs and explaining the features of the devices.
- Preparing reports about market share for all products sales at the store.
- Following up the agent and confirming the availability of products inside.
- Collecting the amount from the store and deposit it in the bank.
Education
Bachelor of Commerce - Accounting
Ain Shams University
Skills
- Account Management
- Analytical
- Communication
- Problem Solving
- MS & Google suits
Timeline
Senior Customer Service Representative
EGYGAB Developments
06.2024 - Current
Senior customer service representative
Chubb life insurance
04.2022 - 06.2024
Customer services and back office
Emirates NBD
05.2021 - 04.2022
Auto loan sales representative
Housing and Developing Bank
10.2020 - 05.2021
Customer services & Indoor sales
Etisalat
07.2020 - 10.2020
Bachelor of Commerce - Accounting
Ain Shams University
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