Abdallah mohamed Nada
Acquiring Field Operations Assistant Manager Retail Sales & Care
Banha
Summary
Results-driven retail professional prepared for challenges and responsibilities of Merchant role. Adept at strategic planning and implementing merchandising strategies that optimize product placement and sales performance. Known for strong team collaboration, adaptability to changing market conditions, and keen eye for detail that ensures inventory accuracy and customer satisfaction.
Qualified with comprehensive background in retail and merchandising. Demonstrated expertise in inventory management and product selection, contributing to increased sales and customer satisfaction. Proven ability to leverage market trends and consumer insights to drive business growth and profitability.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Sr. Agent, Product Deployment & Technical Support
E-Finance
05.2015 - 10.2019
- A. Planning and holding meeting with a number of (8) team members.
- B. Assigning tasks to team members.
- C. Monitoring & Controlling team members, comparing planned with actual.
- D. Preparing required reports for my superiors concerning about work performance data & reports. Analyzing required reports concerning about work performance.
- E. IM Director of the Takaful and Karama project in Qalubia governorate for 3 years at E Finance.
- (Ministry Of Finance's Electronic Payment & Collection Centre)
- ( FSMS - GFMIS - GPS - T&K – GTD – FSS – WCS – )
Merchant Acquiring Supervisor "POS Card Acceptance"
Fawry
08.2020 - 07.2024
- Merchant Acquiring Supervisor "POS Card Acceptance" at Fawry Banking and Payment Technology Services.
- Fawry Banking and Payment Technology Services
- Qalyubia sales team management
- Achieving the company's goals
- Dealing with merchant problems and finding solutions
- Training and appointing new delegates
Acquiring Field Operations Assistant Manager
Fawry
08.2024 - Current
- Led the implementation of operational processes, enhancing team efficiency and improving overall service delivery quality.
- Managed cross-functional teams to streamline field operations, resulting in a more cohesive workflow and reduced response times.
- Developed training programs for new staff, improving onboarding processes and increasing team competency levels significantly.
- Analyzed operational data to identify trends and areas for improvement, driving strategic decision-making and operational enhancements.
- Coordinated logistics and resource allocation for field operations, ensuring optimal use of assets and timely project execution.
- Fostered communication between departments to facilitate collaboration and address operational challenges effectively.
- Supported the development of performance metrics, enabling continuous improvement and accountability within the operational team.
- Acted as the point of contact between field staff and office-based personnel to facilitate timely communication and informationsharing.
- Developed strong working relationships with clients through clear communication, prompt issue resolution, and consistent delivery of high-quality results.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Mentored junior staff in operational best practices, contributing to a culture of learning and professional growth within the team.
Education
Faculty of Sharia and Law
Al Azhar University
01.2013
Skills
Excellent in using Computer Very fast learning
Training program development
Client communication
Resource allocation
Performance metrics
Strategic planning
Problem resolution
Workflow optimization
Extremely high-energy, have self-motivate, communication, leadership and interpersonal skills
Good communicating with surrounding people
Ability to work under pressure
Good in team-working
Good presentation
Team mentoring
Project execution
Timeline
Acquiring Field Operations Assistant Manager
Fawry
08.2024 - Current
Merchant Acquiring Supervisor "POS Card Acceptance"
Fawry
08.2020 - 07.2024
Sr. Agent, Product Deployment & Technical Support
E-Finance
05.2015 - 10.2019
Faculty of Sharia and Law
Al Azhar University