Abdalla Ali
Travel Advisor
Cairo
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 2 years of experience in Customer Service.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Booking Agent "Non Lodging-Lodging"
Teleperformance-Expedia
08.2023 - 05.2024
- Handled Queries, Bookings, Change, cancel, refund, Emails, contacting the Hotels, Airlines to waive fees incase non ref booking
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Conducted thorough market research to identify emerging trends in the entertainment industry for better targeting of potential clients.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Enhanced customer satisfaction by efficiently addressing and resolving email inquiries
Technical Agent Support
Intelcia "Optimum"
03.2023 - 08.2023
- Handled queries, Issues and escalations with TV, Home Broadbands, WIFIs
- Managed over 30 calls per day
- Escalated critical issues appropriately, ensuring rapid response from necessary departments or specialists
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Assisted customers in navigating software applications, resulting in improved productivity and satisfaction levels
Customer Service Agent
Vodafone Ireland
08.2022 - 12.2022
- Handled queries, Issues and escalations with Phone bills.
- Managed over 50 customer calls per day
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Answered constant flow of customer calls with minimal wait times
Education
Bachelor Degree in Tourism And Hospitality Majoring in "airport Management" - Airport Managment
EGOTH High Institute
Ismailia 04.2018 - 07.2022
Challenger track certificate in digital marketing, freelancing and web development - Digital Marketing
Udacity Online
Online 12.2022 - 12.2022
Can legally work as a travel agent and sell travel services to the public while adhering to the regulations and standards set by TICO to protect consumers. This includes booking and arranging travel-related services such as flights, accommodations, tours, and Cruises -
Tico Certificate "Travel Industry Council of Ontario"
Skills
Data Entry Experienced
Excel Experienced "Equations"
Service Promotion
Organizational Skills
Reliability
Teamwork and Collaboration
Personal Information
Date of Birth: 03/17/01
Volunteer
Global Volunteer
AIESEC - On the Map Program, Sri Lanka (May 25, 2024 - July 10, 2024)
- Responsibilities:
Fostered workshops and educational spaces to build the capacity of the local community in promoting tourism.
Conducted field research on the cultural, historical, and environmental value of the region.
Assisted the community in creating engaging tourism proposals for the market.
Analyzed local tourism realities, identified key areas for improvement, and promoted sustainable tourism practices.
Conducted workshops on photography, marketing, and sustainable tourism for local businesses.
Planned and executed local and virtual campaigns to promote undiscovered touristic places and enhance community engagement.
Collected and analyzed data to measure the impact of the project and presented findings to stakeholders.
Internship
Practical Training in Airport Lounges
EgyptAir - October 2023
Position: Station Officer Intern
Training involved performing the following tasks:
- Passenger service from the moment of airport entry until takeoff.
- Acceptance and departure of passengers and luggage.
- Handling passengers of all nationalities from various countries.
- Detection of forged visas.
- Calculation of aircraft weight and balance.
- Transit passenger services.
- Inspection of luggage that did not arrive on the plane and tracking it.
Timeline
Booking Agent "Non Lodging-Lodging"
Teleperformance-Expedia
08.2023 - 05.2024
Technical Agent Support
Intelcia "Optimum"
03.2023 - 08.2023
Challenger track certificate in digital marketing, freelancing and web development - Digital Marketing
Udacity Online
12.2022 - 12.2022
Customer Service Agent
Vodafone Ireland
08.2022 - 12.2022
Bachelor Degree in Tourism And Hospitality Majoring in "airport Management" - Airport Managment
EGOTH High Institute
04.2018 - 07.2022
Can legally work as a travel agent and sell travel services to the public while adhering to the regulations and standards set by TICO to protect consumers. This includes booking and arranging travel-related services such as flights, accommodations, tours, and Cruises -
Tico Certificate "Travel Industry Council of Ontario"
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