Summary
Overview
Work History
Education
Skills
videographer
Timeline
Generic

Abd El-Razek Ramadan Abd El-Razek

Alexandria

Summary

Dynamic leader with a proven track record at Traffic Station / Qabary Unit, adept in strategic planning and customer satisfaction. Excelled in enhancing operations and achieving over 20% growth in customer satisfaction. Skilled in Microsoft Office and exceptional at fostering teamwork. Demonstrates strong decision-making and excellent communication, driving significant business growth.

Experienced with front desk management and customer service. Utilizes effective communication and organizational skills to enhance visitor experiences and streamline office operations. Knowledge of managing schedules, handling inquiries, and maintaining professional reception area.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Reception Assistant

Radiology Department
03.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
  • Contributed to team efficiency by providing administrative support to various departments when needed.
  • Increased productivity by accurately scheduling appointments and managing calendars for multiple staff members.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.

Sales Manager

Car Center
07.2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Head of Operations

Traffic Station / Qabary Unit
06.2023 - Current
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
  • Developed advance response plans to manage crisis situations effectively.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.

Education

BBA - Commerce

Faculty of Commerce
Alexandria
04.2001 -

Skills

    Document preparation

    Basic accounting

    Customer/Client relations

    Front desk operations

    Time management

    Data entry

    Data inputting

    Organization skills

    Strategic planning

    Appointment scheduling

    Scheduling

    Information protection

    Reception desk management

    Teamwork

    Flexibility

    Teamwork and collaboration

    Microsoft office

    Customer service

    Multitasking

    Multitasking Abilities

    Customer satisfaction

    Excellent communication

    Decision-making

    Reporting skills

    Self motivation

videographer

Cinematic videos have the production value audiences expect from a film they'd watch in theaters. They use premium cinema cameras and lenses, lighting equipment, and more to create a video that tells the audience the creators care about quality. Of course, a cinematic video that looks glossy and pretty but lacks a compelling story is like a shiny new sportscar without an engine.


Timeline

Reception Assistant

Radiology Department
03.2024 - Current

Sales Manager

Car Center
07.2023 - Current

Head of Operations

Traffic Station / Qabary Unit
06.2023 - Current

BBA - Commerce

Faculty of Commerce
04.2001 -
Abd El-Razek Ramadan Abd El-Razek