Summary
Overview
Work History
Education
Skills
Software
Tech
Timeline
Generic
Abd El Aleem Mohamed

Abd El Aleem Mohamed

Customer Advisor
Cairo

Summary

Seeking for a demanding position in a forward-thinking company that will allow me to use my technical expertise and abilities to their fullest and gain invaluable life experience.

Overview

7
7
years of professional experience
15
15
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Concentrix
01.2022 - Current

As a Sailing Flights Tickets Customer Support Agent, you will be responsible for providing exceptional customer service to clients booking sailing flights. Your primary objective is to assist customers with inquiries, reservations, changes, and any issues they may encounter before, during, or after their travel experience. Through effective communication and problem-solving skills, you will ensure a smooth and enjoyable booking process for all customers.

Key Responsibilities:


Real Estate Sales Agent Assistant

BSB Real Estate: Home
02.2021 - 11.2021

The objective of this task is for the Real Estate Sales Agent Assistant to call property owners who have expressed interest in selling their properties. During the call, the assistant will evaluate the condition of the property, gather relevant information, and assess the owner's willingness to proceed with a potential deal.

Electricity Technician

Abd El Aleem Muhammed
10.2019 - 11.2020
  • For a year, I worked as a maintenance technician and designed wiring schematics for solar generator pumping units, mounting tubes, and electrical panels.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.

Italian Interpreter and Electricity Technician

Egyptian Arabic for Paper Products
01.2017 - 09.2018
  • For eight months, I served as both a maintenance officer and a translator during the installation of an Italian diaper production line.
  • Interpreted conversations simultaneously to help both parties conduct business, handle productive needs or manage personal concerns.

Education

High School Diploma -

Don Bosco
Cairo, Egypt
04.2001 - 04.2016

2Y Diploma - Electrical Installations And Machine Development

El Shafa Industrial Technical Institute
Cairo, Egypt
04.2001 -

Skills

  • Critical Thinking
  • External Communications
  • Continuous Improvement
  • Confidential Information Protection
  • Client Service
  • Personnel Supervision
  • Microsoft Office
  • Client Support
  • Active Listening

Software

UIUX

Tech

My interest in tech is like a thrilling journey into an expansive universe of innovation and possibility. From the sleek designs of cutting-edge gadgets to the intricate algorithms shaping our digital world, I'm endlessly fascinated by the ever-evolving landscape of technology. Whether I'm diving into the realms of artificial intelligence, immersing myself in the latest advancements in cybersecurity, or simply enjoying the seamless integration of tech into daily life, my enthusiasm knows no bounds. With each new development, I eagerly embrace the chance to unravel complexities, forge connections, and push the boundaries of what's possible. Tech isn't just a hobby for me, it's a passion that fuels my curiosity and drives me to explore new horizons.

Timeline

Customer Service Representative

Concentrix
01.2022 - Current

Real Estate Sales Agent Assistant

BSB Real Estate: Home
02.2021 - 11.2021

Electricity Technician

Abd El Aleem Muhammed
10.2019 - 11.2020

Italian Interpreter and Electricity Technician

Egyptian Arabic for Paper Products
01.2017 - 09.2018

High School Diploma -

Don Bosco
04.2001 - 04.2016

2Y Diploma - Electrical Installations And Machine Development

El Shafa Industrial Technical Institute
04.2001 -
Abd El Aleem MohamedCustomer Advisor