Abdelaziz Ahmed Allam
Customer Service Officer
Summary
Accomplished Banker offering over 4 years of professional experience in customer service establishing sustainable relationships with customers evaluating their needs and providing them with services and products that achieve the bank goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Office Receptionist
National Bank of Egypt
02.2023 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Customer Service Officer
Bank du Caire
01.2022
- Managed day to day operation of bank's branch.
- Visited business customers and marketed different products of bank.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for all new services.
Trainee
Pharma Overseas
01.2021
- Prepared 7 orders of medicines from the warehouse.
- Communicated with 25 pharmacists, executed their orders and billed them using SAP in the Tele sales's.
- Journalized 5 orders, ledgered them and made the balance sheet for them.
Education
Bachelor of Accounting -
Sadat University
Sadat01.2021
Skills
Proficient in Microsoft Word Client assistanceExcel proficiencyPowerPoint presentation designProficient in Microsoft Word
Timeline
Front Office Receptionist
National Bank of Egypt
02.2023 - Current
Customer Service Officer
Bank du Caire
01.2022
Trainee
Pharma Overseas
01.2021
Bachelor of Accounting -
Sadat University