Abdelaziz Awny

Achievements

• Achieving gross adds budget +120% YTD (2021)
• Achieving postpaid gorss adds budget +150% and revenues with 180% (2020)
• Achieving prepaid gross adds budget +112% and revenues budget +106% (2020)
• Launching 4 acquisition initiatives ( 3 post-paid and 1 prepaid ) (2020)
• Increasing post-paid gross add +155%, and revenues with +265% YOY.
• Enhancing sales product mix +45% on the higher tariffs YOY (2020)
• Launching acquisition dashboards weekly, monthly and quarterly to ensure achieving yearly budget.
• Increasing sales channels with +25% by launching Target setting through daily monitoring and weekly action plan.
• Launching sales kit tool to facilitate up-selling/ cross selling through an academic technique and conducting training to all sales channels to ensure delivering an effective utilization for the tool.
• Hire, manage and develop a structured team of high calibers
• Create a healthy team structure allowing the team to develop

Achievements:

• Enhance Postpaid Acquisition share from 0.2% to reach 17.5% from WE acquisition share.
• Driving cross-functional teams (for ex: Channel Marketing) to push postpaid products achievements by applying new selling technique and sales trainings across all channels.
• Designing selling kit tool to achieve Acquisition budget quantitative and qualitative.

Role and Responsibilities:

• Developing the Innovative Postpaid Segment Proposition:

- Develop the innovative propositions for postpaid market segment based on targeted segments specifications for acquisition, retention and revenues to achieve the postpaid budget and enhancing postpaid segments products and services

• Strategic role in Postpaid Segment Sales Channels Development:

- Oversee sales channels strategy, plan and develop postpaid segment channel specific propositions and apply the best commission/pointing stricter per sales channel for the postpaid segment products.

• Enhance Postpaid Segment Lifecycle Management:

- Oversee the management of the lifecycle of postpaid products and services to increase their value to customers and working in decrease dormancy by developing the best value proposition to in active postpaid segment.

Achievements:

• Enhanced the Youth Acquisition share from 3% to reach 25% from total Hybrids Acquisition.

Role and Responsibilities:

• Play a strategic central role in aligning, developing and managing the overall youth market activities (Acquisition, Revenues & Retention)
• Analyzing research outcomes & usage/revenues for better understanding of customer behavior & needs.
• Develop corrective actions based on fact check, market dynamics and competitors moves to insure achieving all targets Acquire and retain Etisalat subscribers to achieve yearly target customer base.
• Contain & control customer churn tightly and efficiently.
• Continuously work on enhancing the current customer experience and perception of youth segment network, brand and applying new measures to increase overall customer satisfaction.
• Simulate revenues, maximize share of wallet, and increase Youth Segment CLTV.

Achievements:

• +25% increase in sales result YOY
• +50% increase in store quality results.
• Motivated 5 persons out of 8.

Achievements:

• +15% increase in sales result YOY
• Maintained store quality results.
• Motivated 1 person out of 18.

Achievements:

• Maintained in sales result YOY although the revolution.
• +40% increase in store quality results.
• Motivated 1 person out of 9. (supposed to be terminated)

Achievements:

• Achieved +30% versus targets.
• 100% store quality results.

Role and Responsibilities:

• Adopt an aggressive profitable growth strategy with main focus on margins.
• Ensure the right capabilities, processes & technology is in place to reach the desired customer satisfaction & loyalty.
• Contain and control churn tightly and efficiently.
• Enhance our operation expenditure to be tied to quality, and efficiency.
• Development plan/progress
• Training needs assessment.
• Improve strategic product knowledge and business awareness.
• Inventory auditing.
• One to one conduction.
• Regular meetings (weekly/ bi-weekly/ monthly & bi-yearly)
• Annual leave consumption.
• Leaders daily communication regarding operational and pending issues
• Coaching team members for achieving and developing the monthly and annual plan

Role nd Responsibilities:

• New hires action and development plan compliance
• Training needs assessment.
• Monthly communication with the serialized action and development plans status
• Development plan/progress
• Improve strategic product knowledge and business awareness
• Handling people issue.
• Assure Product Knowledge for all staff.
• Store overall Target for the store.
• Individual target ach. Vs. not ach.
• Inventory management
• Retail manual compliance And retail communication mails
• One to one conduction.
• Coaching team members for achieving and developing the monthly and annual plan.
• Leaders daily communication regarding operational and pending issues
• Store look and feel consistency.
• Regular meetings (weekly/monthly & bi-yearly)
• Annual leave consumption

Role and Responsibilities:

• Building and maintaining a good relationship between the Client and the organization
• Minimize and resolve customer problems
• Help to ensure the commercials success for new products
• Ensure the quality of the services provided
• Responsible of achieving his team monthly quota
• Come up with new ideas that aim at increasing the revenues
• Handle all multi-skills function (i.e cash - inventory) Inventory accuracy
• Adherence & punctuality
• Task Delivery (Deadlines & Quality)
• Productivity
• Handle assigned task on behalf of team leader

Role and Responsibilities:

• New hires action and development plan compliance
• Training needs assessment.
• Monthly communication with the serialized action and development plans status
• Development plan/progress
• Improve strategic product knowledge and business awareness
• Handling people issue
• Assure Product Knowledge for all staff
• Store overall Target for the store.
• Individual target ach. Vs. not ach.
• Inventory management
• Retail manual compliance And retail communication mails
• One to one conduction.
• Coaching team members for achieving and developing the monthly and annual plan.
• Leaders daily communication regarding operational and pending issues
• Store look and feel consistency
• Regular meetings (weekly/monthly & bi-yearly)
• Annual leave consumption

Role and Responsibilities:

• Handle VIP customers.
• Task delivery and meeting dead lines
• Filling and archiving
• Action plan compliance.
• Cash Handling and inventory accuracy.
• Individual target achievements over period

Role and Responsibilities

• Individual target achievement.
• Monthly target achievement.
• Punctuality and attendance.