Abdelaziz Nassar

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Develop and maintain strong relationships with clients, serving as primary point of contact and ensuring client satisfaction through effective communication, problem solving, and proactive management of expectations.
• Collaborate with cross-functional teams, including sales, marketing, project management, and technical teams, to design, plan, and execute successful client engagements.
• Develop and manage project timelines, budgets, and deliverables, ensuring all resources are aligned to meet client objectives and requirements.
• Continuously monitor project progress, identifying potential risks and implementing appropriate mitigation strategies to ensure timely and successful project completion.
• Provide regular updates to clients and internal stakeholders on project status, key milestones, and overall performance.
• Foster culture of continuous improvement by identifying opportunities for process enhancements, operational efficiencies, and innovative solutions to client challenges.
• Ensure highest quality of deliverables, utilizing best practices in project management, client communication, and team collaboration.
• Support growth and development of team members through mentoring, coaching, and providing regular feedback.
• Participate in business development activities, including proposals, presentations, and networking events, to support growth of engagement management practice.
• Stay current on industry trends, client needs, and competitive landscape to inform engagement strategies and ensure continued success of our clients.

Position Overview

The Global Maintenance Revenue Generation team is a key advisor to the Services business on $4Bn+ of recurring Customer Service (CS) revenue. Our mission is to maximize CS’s return on investment, provide deep insights to support decision-making, improve the customer experience, and increase overall Customer Lifetime Value from Dell’s installed base.

The Financial Analysis leader has the ownership of the development and execution of fact-based reporting, metric analysis, analytical pricing models, and ultimately business cases used to enhance decision-making across Maintenance Revenue streams.

Responsibilities

• Leading diverse global team to define and implement frameworks for measuring, reporting, and analyzing maintenance.
• Developing logic behind dashboards and standardized reports to provide ongoing insight to Maintenance stakeholders.
• Partnering with operational teams to define metrics to measure effectiveness of Maintenance streams while ensuring those metrics utilization.
• Assisting finance teams with process improvement & automation.
• Building and supporting end-to-end customer lifetime value (CLV) financial models, customer account P&Ls, and business cases around increasing CLV.

Achievements & Recognition

Led remotely cross functional diverse team that fixed and controlled the revenue leakage that saved over the 184 Million $ during 2018-2021

Maintenance Renewals pricing assurance project saved 114 Million $ 2020

Inspire Awards for my contribution to our stakeholders “Services Pricing” 2020

Inspire Awards for my contribution to our stakeholders “Tell Dell Survey” 2019

Inspire Awards for my contribution to our stakeholders “Quoting & Renewals” 2018

Developed E2E Pricing Process 2018

• Developed strong communication and organizational skills through working on group projects
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Provided professional services and support in a dynamic work environment

Responsibilities

• Coordinated with groups throughout Dell EMC to increase and maintain accuracy and integrity of the Install Base including Customer Service, Contracts, Logistics, Engineering, Sales, Inside Sales, Manufacturing, and Corporate Quality.
• Communicated with manufacturing, Logistics, field engineers and contracts group to track and maintain accurate records for Dell EMC installed equipment.
• Conducted analysis on issued sales orders to verify equipment inventory and compatibility.
• Developed, maintain, and distribute Inventory reporting to operations and functional support.
• Analyzed data and reporting to identify trends and recommend actions to senior leadership.
• Expert use of ERP Oracle 11i, SAP and Salesforce.
• Spotted and found opportunities for revenue enablement and generation using lean six sigma methodologies

Achievements & Recognition

Standing alone microcode project saved 20% manhours – certified LSS Green Belt 2017

Gold Reward & Recognition for completing my LSS GB project and exam 2017

Bronze Reward & Recognition for my contribution with the automation committee 2016

Certificate of Recognition for my contribution with the automation committee 2016

Cause for Applause for achieving end of quarter targets Dec 2015

Gold Reward & Recognition EMC Egypt COE for directing & producing EMC video July 2014

Bronze Reward & Recognition for achieving global targets in innovation Sep 2014

Responsibilities

Maintained, managed, and administered dell EMC's install base through understanding different product structures, and configurations. Ensured all updates and latest communication in place.

Achievements & Recognition

Misconfigured software items fix project saved 180K$ – certified LLS Yellow Belt 2013

Certificate of Recognition EMC Egypt COE for my contribution during 2012 and 2013

Real Innovation Champion Ambassador EMC Egypt COE for delivering EMC Core Values 2012

Bronze Reward & Recognition EMC Egypt COE for contribution in innovation projects 2011

Responsibilities

• Developed team communications and information for meetings.
• Drove operational improvements which resulted in savings and improved profit margins.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Skilled at working independently and collaboratively in team environment
• Worked well in a team setting, providing support and guidance