Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Abdelgadir Elshiekh

Abdelgadir Elshiekh

Network Operations Centre Manager
Wellington - Wellington City

Summary

A results-oriented leader with a strong technical foundation, currently leading a team of 12+ network analysts and engineers at Vital New Zealand Ltd. Proven experience in IT, aviation, utility, and service provider sectors, including roles at Airways New Zealand and Huawei Technologies. Holds a B.Sc. (Hons) in Telecommunications Engineering and is pursuing a master’s in business. Expertise in IP networks, leadership, people management, and Network & IT operations, complemented by certifications in over 30 aviation systems. Drives high-performing teams through motivation and effective problem-solving.

Overview

9
9
years of professional experience
4041
4041
years of post-secondary education
2
2
Languages

Work History

Network Operations Centre Manager

Vital New Zealand, Ltd
04.2025 - Current
  • Reporting directly to the Head of Technology & Operations. The role is responsible for managing and co-ordinating the Network Operations Centre team, providing support for critical communications throughout New Zealand along with providing leadership and management to the NOC Team.
  • Responsible for reporting and evaluating NOC performance metrics (service availability, ticket volume, resolution rate, and time to respond).
  • Monitor and report the status of tickets and tasks, ensuring proper coordination, logging, tracking, and resolution.
  • Act as a team escalation point for customer concerns or escalation requests.
  • Assist in the development and implementation of action plans to meet customer satisfaction targets regarding network and service performance.
  • Provide management reporting as required.
  • Undertake special projects as directed by management.

Team leader – Network Operation Centre

Vital New Zealand, Ltd
04.2022 - 04.2025
  • Responsible for supervising and leading a team of 12+ engineers and network analysts through BAU and project work involving Vitals Nationwide telecom network and managed services for various other services/utility providers.
  • Coaching & supervising Team members performance in BAU.
  • Managing BAU NOC operations & assigning tasks. Being the point of escalation in roster.
  • Managing a critical, business impact 24/7x365 large scale multi-network.
  • Managing and maintaining complex WAN networks build of Fibre, Microwave linking, DMR and third-party circuits. Supporting Vitals’ core network and external customer’s core network.
  • Providing fault support to customers via tickets and phone calls inappropriate manner.
  • Liaising with internal and external stakeholders for planned and unplanned outages.
  • Implementation changes as per change control.
  • Updating network diagrams and relevant documentation.
  • Working on Juniper, Cisco, Nokia, Mikrotik, Tait, Motorola, Ceragon, Hytera, Avait, NEC, RAD Mux, Ubiquiti etc.

NOC Engineer

Vital New Zealand, Ltd
12.2021 - 04.2022
  • Responsible for managing and troubleshooting incidents, monitoring both internal networks and managed services and responding to customer requests, enquiries, and along with network service provisioning.
  • Event Management, Monitor Vitals’ network, Ethernet, Microwave Radio and provide appropriate assistance to the wider Network Operations team.
  • Inform customers of all notifications, alerts, and outages according to agreed Service Level Agreements (SLA) timeframes.
  • Triage faults and undertake troubleshooting to resolve. (Juniper, cisco, mikrotik, nokia…etc)

Technical Coordinator

Airways Cooperation of New Zealand Ltd
09.2019 - 11.2021
  • Monitoring and control of air traffic management, comms, surveillance, and navigation systems, along with their support equipment and the related network infrastructure throughout New Zealand on a 24/7 basis. Coordinating maintenance releases and providing support for fault rectification, and ticket creation for all work activities.
  • Coordinating fault management and maintenance releases on operational systems involving techs & external service providers.
  • Alarm Monitoring, troubleshooting, and solving/escalating faults in operational systems.
  • Notifying all affected parties of planned & unplanned outages.
  • Providing first line technical support and restoration of services.
  • Responding to customer complaints and updating fault & release tickets.
  • Implementing health & safety regulations in all work activities.
  • Providing support for field maintenance technicians.
  • Being the customer interface for all services operated by Airway’s Technology Group.

Telecommunications Engineer

Huawei technologies Co. Ltd
12.2015 - 04.2019
  • Key experience included RF optimization, 2G/3G/4G network performance troubleshooting, SLA maintenance, configuration changes (CLI), fault resolution, customer support, ticket management, acceptance criteria, site installation, Huawei equipment, field technician support, and stakeholder coordination.

Education

Master’s - Global Management & Marketing

Lincoln University
New Zealand
05-2025

Bachelor Of Science (Honours) - Telecommunications Engineering

Future University
03-2015

Skills

    Team leadership

    Operations management

    Strategic planning

    Decision-making

    Performance management

    Documentation and reporting

    Staff training and development

    Key performance indicators

Personal Information

Nationality: New Zealander

Timeline

Network Operations Centre Manager

Vital New Zealand, Ltd
04.2025 - Current

Team leader – Network Operation Centre

Vital New Zealand, Ltd
04.2022 - 04.2025

NOC Engineer

Vital New Zealand, Ltd
12.2021 - 04.2022

Technical Coordinator

Airways Cooperation of New Zealand Ltd
09.2019 - 11.2021

Telecommunications Engineer

Huawei technologies Co. Ltd
12.2015 - 04.2019

Master’s - Global Management & Marketing

Lincoln University

Bachelor Of Science (Honours) - Telecommunications Engineering

Future University

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Abdelgadir ElshiekhNetwork Operations Centre Manager