Abdelhamed Ahmed Mohamed elsoufy
Accountant
القاهرة
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
3
3
Certifications
Work History
Collection Agent Advisor- Corporate Section
Etisalat and Commercel financial accounting section
12.2023 - 10.2024
- Company Overview: Seeking a highly motivated and customer-oriented collection Agent to join our dynamic Corporate Section
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
- The ideal candidate will possess exceptional communication skills, problem-solving abilities, and a demonstrated ability to lead and mentor a team
- Resolve customer complaints promptly and efficiently
- Ensure customer satisfaction and loyalty
- Team Leadership: Lead a team of collectors agents, providing coaching, training, and performance feedback
- Monitor team performance and identify areas for improvement
- Foster a positive and collaborative team environment
- Quality Assurance: Monitor call quality to ensure adherence to company standards
- Identify trends and recommend process improvements
- Account Management: Build and maintain strong relationships with corporate clients
- Manage account escalations and resolve complex issues
- Product Knowledge: Stay up-to-date on Etisalat's products and services
- Provide accurate and timely information to customers
- The ideal candidate will possess exceptional communication skills, problem-solving abilities, and a demonstrated ability to lead and mentor a team
- This role involves handling inbound and outbound calls from corporate clients, providing technical support, and ensuring the highest level of customer satisfaction
- Qualifications: Bachelor's degree in a related field
- Strong leadership and interpersonal skills
- Excellent communication skills, both verbal and written
- Proficiency in customer relationship management (CRM) software
- Ability to work under pressure and meet deadlines
- Fluency in English and Arabic
- Skills: Problem-solving, Decision-making, Time management, Multitasking, Technical aptitude
- Benefits: Competitive salary, Comprehensive benefits package, Opportunities for professional growth
Microfinance Specialist
Aman microfinance
09.2022 - 10.2023
- Assess client needs & provide tailored financial solutions
- Build strong client & community relationships
- Monitor loan portfolios & ensure timely repayments
- Develop & implement microfinance programs
- Qualifications: Bachelor's degree in business, finance, or related field
- Microfinance or related field experience
- Strong analytical & problem-solving skills
- Excellent communication & interpersonal skills
- Effective sales & persuasion skills
- Arabic fluency
- Microsoft Office Suite proficiency
- Key Keywords: Microfinance, loan officer, credit analyst, financial inclusion, client relationship management, sales, persuasion
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Legal Accountant
Legal Accountant office samir Mohammed gomma
06.2020 - 05.2021
- Gain hands-on experience in legal finance, including financial reporting, compliance, and client billing
- Work closely with experienced mentors to develop a strong foundation in legal accounting
- Financial Reporting: Prepare financial statements, analyze data, and submit reports to regulatory authorities
- Compliance and Risk Management: Understand legal and regulatory requirements, implement internal controls, and stay updated on industry best practices
- Client Billing and Accounts Receivable: Process client invoices, monitor payments, and follow up on outstanding balances
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Accounts Payable and Expense Management: Process vendor invoices, review expense claims, and maintain accurate records
- General Ledger Maintenance: Maintain the general ledger, reconcile accounts, and prepare journal entries
- Training and Development: Actively participate in training programs, seek guidance from mentors, and continuously develop skills
- Qualifications: Bachelor's degree in Accounting, Finance, or related field
- Strong analytical and problem-solving skills
- Attention to detail and accuracy
- Organizational and time management skills
- Proficiency in accounting software (QuickBooks, CCH ProLaw)
- Strong communication and interpersonal skills
- Desire to learn and grow in the legal industry
- Preferred Qualifications: Prior accounting or finance experience
- Knowledge of legal industry practices
- Accounting certifications (PFA)
Education
No Degree - Minor in Accounting
Accountant Academy
Alabassyia 04.2001 - 01.2020
Bachelor of commerce - Minor in Accounting
University of port said
Port fouad, port saidSkills
css
Certification
Typing speed English/Arabic, Edclub, 2023
Timeline
Collection Agent Advisor- Corporate Section
Etisalat and Commercel financial accounting section
12.2023 - 10.2024
Microfinance Specialist
Aman microfinance
09.2022 - 10.2023
Legal Accountant
Legal Accountant office samir Mohammed gomma
06.2020 - 05.2021
No Degree - Minor in Accounting
Accountant Academy
04.2001 - 01.2020
Bachelor of commerce - Minor in Accounting
University of port said
Similar Profiles
Deyse de Souza Lima RibasDeyse de Souza Lima Ribas
Managing Partner at Gerenza Accounting and Financial ConsultancyManaging Partner at Gerenza Accounting and Financial Consultancy
Cynthia R. WashingtonCynthia R. Washington
Government Analyst II at Florida Department of Financial Services Division of Accounting & AuditingGovernment Analyst II at Florida Department of Financial Services Division of Accounting & Auditing
Tina G. HollisTina G. Hollis
Bookkeeper at Lagerquist Accounting&Advisory(Synergy Financial)Bookkeeper at Lagerquist Accounting&Advisory(Synergy Financial)
Zeyad SherifZeyad Sherif
Security Supervisor at The African Security Services CompanySecurity Supervisor at The African Security Services Company
حسناء عبداللهحسناء عبدالله
Administration Clerk at Administration For Children ServicesAdministration Clerk at Administration For Children Services