Years of professional experience in customer services
Abdelhamid Ibrahim
Sales Manager
Cairo,Egypt
Summary
Self-motivated professional with several years of experience in Customer Service and insurance field seeking for a new challenge to enhance and develop my skills as sales Team Leader.
Ability to develop teams and individuals through team processes and performance management. Ability to provide coaching and guidance to a team on a variety of procedures. Ability to supervise a mid-size team while making independent decisions. Outstanding problem-solving and negotiation skills ,hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
2
2
Certifications
3
3
Languages
Work History
Sales Manager
Misr For Life
Cairo
06.2023 - Current
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Manager
Chubb For Life
Cairo
05.2022 - 05.2023
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Operation Team Leader
Etisal International
Cairo
12.2018 - 05.2022
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
Operation Back Office
Etisalat Project
Cairo
06.2018 - 11.2018
- · Follow up on customer complaints and ensure that case has been resolved.
- · Create daily reports for performance team to save rejection TT.
Inbound Technical Support Agent
Etisal International
Cairo
01.2018 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer100 calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
B.Sc. in Business Administration - Accounting.
HTI
10th Of Ramadan University 09.2006 - 10.2012
Skills
Sales processes
Certification
Advanced Communications Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Sales Manager
Misr For Life
06.2023 - Current
Sales Manager
Chubb For Life
05.2022 - 05.2023
Leadership skills
04-2020
Advanced Communications Skills
02-2019
Operation Team Leader
Etisal International
12.2018 - 05.2022
Operation Back Office
Etisalat Project
06.2018 - 11.2018
Inbound Technical Support Agent
Etisal International
01.2018 - 05.2018
B.Sc. in Business Administration - Accounting.
HTI
09.2006 - 10.2012
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