Excel
Abdelrahman Hussien
Senior Data Analyst
Cairo
Summary
Thorough Senior Analyst with over a 6-year background in Data Analysis. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Workforce Planning Senior Analyst
Concentrix
08.2022 - Current
- Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to non experts.
Workforce Planning Analyst
Concentrix
08.2021 - 08.2022
- Analyzed internal mobility patterns to identify potential skill shortages or areas of opportunity for greater employee engagement.
- Collaborated with HR partners to implement targeted retention strategies, reducing employee turnover rates.
- Facilitated communication between HR departments and business units for seamless integration of workforce planning efforts.
- Leveraged advanced analytics tools for improved insights into workforce dynamics, leading to more informed decision making.
- Implemented data-driven approaches to talent acquisition, enabling more accurate identification of high-potential candidates.
Associate Workforce Analyst
Concentrix
08.2020 - 08.2021
- Collaborated cross-functionally to identify staffing needs, ensuring optimal resource allocation across departments.
- Conducted skills gap analyses to inform professional development programs tailored to employee needs.
- Developed comprehensive reports for management, providing insights on workforce trends and recommendations for improvement.
- Maintained accurate records of headcount changes over time, providing valuable trend data for future planning purposes.
- Implemented new timekeeping systems to improve accuracy in tracking employee hours, reducing payroll discrepancies.
Technical Support Advisor
Concentrix
11.2017 - 08.2020
- Technical Support advisor for satellite service radio in canada
- Participated in weekly meetings to discuss ongoing cases, ensuring timely resolution of critical issues impacting client operations.
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
Education
A Bachelor's in Information Technology - Information Technology Project Management
Cairo Higher Institute For Computer Science
Cairo, Egypt 04.2001 -
Skills
Software
Power BI
Power Automate
Interests
Gaming
Reading
Learning new tech
Timeline
Workforce Planning Senior Analyst
Concentrix
08.2022 - Current
Workforce Planning Analyst
Concentrix
08.2021 - 08.2022
Associate Workforce Analyst
Concentrix
08.2020 - 08.2021
Technical Support Advisor
Concentrix
11.2017 - 08.2020
A Bachelor's in Information Technology - Information Technology Project Management
Cairo Higher Institute For Computer Science
04.2001 -
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