Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Languages
Timeline
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Abdelrahman Abdelaziz

Abdelrahman Abdelaziz

Travel / Customer Support Expert
Ashmun

Summary

This Resume isn't who I am. It is who I was.

You can trust that the person writing it has the potential to exceed everything you're about to read in addition to your expectations.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Travel Consultant

Secret Escapes
Maadi Cornish, Cairo Governorate
08.2024 - Current
  • Provided thorough training to new team members, contributing to their rapid integration into the support team.Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Averaged 32 queries and technical issues a day.
  • Handled sensitive information with professionalism and discretion.
  • Built strong relationships with clients through exceptional communication and personalized service.

Technical Customer Support Engineer

Expedia Group
New Cairo, Cairo Governorate
04.2022 - 07.2024
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Actively participated in regular internal meetings focused on identifying opportunities for improving overall service quality.
  • Reduced escalations by effectively resolving complex technical issues through diligent research and problem-solving skills.
  • Collaborated with cross-functional teams to develop and implement software updates, enhancing product performance and stability.
  • Streamlined troubleshooting processes for improved efficiency and faster resolution of customer concerns.
  • Averaged 40 Calls and completed cases a day.

Education

Bachelor of Arts - German Language And Literature

Al-Alsun
Kafr Ash Shaykh, Egypt
11.2021 - Current

Skills

Computer Skills

Software

Python

HTML

CSS

C

Certification

Travel Industry in Canada Ontario Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
German
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Travel Consultant

Secret Escapes
08.2024 - Current

Travel Industry in Canada Ontario Certified

03-2024

Technical Customer Support Engineer

Expedia Group
04.2022 - 07.2024

Bachelor of Arts - German Language And Literature

Al-Alsun
11.2021 - Current

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Abdelrahman AbdelazizTravel / Customer Support Expert