Python
Abdelrahman Abdelaziz
Travel / Customer Support Expert
Ashmun
Summary
This Resume isn't who I am. It is who I was.
You can trust that the person writing it has the potential to exceed everything you're about to read in addition to your expectations.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Travel Consultant
Secret Escapes
Maadi Cornish, Cairo Governorate
08.2024 - Current
- Provided thorough training to new team members, contributing to their rapid integration into the support team.Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Averaged 32 queries and technical issues a day.
- Handled sensitive information with professionalism and discretion.
- Built strong relationships with clients through exceptional communication and personalized service.
Technical Customer Support Engineer
Expedia Group
New Cairo, Cairo Governorate
04.2022 - 07.2024
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Actively participated in regular internal meetings focused on identifying opportunities for improving overall service quality.
- Reduced escalations by effectively resolving complex technical issues through diligent research and problem-solving skills.
- Collaborated with cross-functional teams to develop and implement software updates, enhancing product performance and stability.
- Streamlined troubleshooting processes for improved efficiency and faster resolution of customer concerns.
- Averaged 40 Calls and completed cases a day.
Education
Bachelor of Arts - German Language And Literature
Al-Alsun
Kafr Ash Shaykh, Egypt 11.2021 - Current
Skills
Computer Skills
AMADEUS
English
German
Outlook
Excel
Problem Solving
Communication skills
Software
HTML
CSS
C
Certification
Travel Industry in Canada Ontario Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Travel Consultant
Secret Escapes
08.2024 - Current
Travel Industry in Canada Ontario Certified
03-2024
Technical Customer Support Engineer
Expedia Group
04.2022 - 07.2024
Bachelor of Arts - German Language And Literature
Al-Alsun
11.2021 - Current