Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdelrahman Adel

Cairo,C

Summary

Dynamic Customer Service Representative with a proven track record at a Travel Agency, adept at problem-solving and active listening. Successfully resolved customer complaints, enhancing loyalty and satisfaction. Skilled in Microsoft Excel, I thrive in high-pressure environments, ensuring effective communication and adaptability to meet diverse client needs.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Travel Agency Account
Cairo
01.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Al-Azhar University
Cairo

Skills

  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Microsoft Excel

Languages

Arabic
First Language
English
Upper Intermediate
B2

Timeline

Customer Service Representative

Travel Agency Account
01.2025 - Current

High School Diploma -

Al-Azhar University
Abdelrahman Adel