Abdelrahman Ahmed

Work History

Majorel. Zalando

02.2022 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Resolved concerns with products or services to help with retention and drive sales.
Handled customer inquiries and suggestions courteously and professionally.
Tracked customer service cases and updated service software with customer information.

DUC Academy

10.2020 - 02.2022

Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Completed progress reports with individualized notes regarding students' strengths and areas of improvement.
Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom.
Used PowerPoint to maintain proper documentation of student's files, records and portfolios.
Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.

Freelancer

03.2019 - 06.2020

Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Completed thorough research into assigned topics.
Produced original, creative content for promotional advertisements and marketing materials.
Researched and wrote news stories, articles and reviews for online publications.

Royal International Language School

09.2017 - 02.2019

Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts.
Modified lessons to accommodate diverse learners, using strategies such as peer-assisted learning and small group work.
Identified children's individual and collective learning needs and delivered instruction designed to capture students' interest and maximize individual learning.
Designed and administered assessments to evaluate student progress and comprehension.
Immersed students in unfamiliar cultures by devising hands-on activities.

Radio Masr

09.2015 - 07.2017

Pitched stories to editorial staff in content areas of news, sports and entertainment.
Monitored website and social media traffic.
Reported from field locations and wrote stories under tight deadlines.
Researched and analyzed newsworthy events, trends and issues.
Broadcasted and blind read copy for advertisements and breaking news developments.

Akhbar Al-Jazeera

03.2012 - 07.2015

Wrote, edited and produced stories for Internet and digital channels.
Wrote and published articles for leading newspapers and magazines.
Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
Evaluated and followed up on news leads and news tips to develop story ideas.
Reported from field locations and wrote stories under tight deadlines.
Broadcasted and blind read copy for advertisements and breaking news developments.