Abdel Rahman Alaa Abdel Raouf ElAMIR
Giza,GZ
Summary
Driven professional with extensive experience in customer support and banking operations, notably with Alex Bank "Outsource". Excelled in document verification and maintaining professionalism under pressure, significantly enhancing customer satisfaction. Skilled in banking regulations and ethics, adept at improving compliance processes and account management efficiency.
Overview
3
3
years of professional experience
Work History
Account Opening Officer
Alex Bank "Outsource"
Smart Village
03.2023 - 05.2024
- Reviewing accounts and AML-KYC documents, and other relevant compliance processes for new customers, including dispatching the necessary documents.
- Assist customers with opening new bank accounts, modifying existing accounts and completing paperwork for products by reviewing all the attached documents in each case.
- Creating CIF for new customers and linking their CIF with companies and attaching all required documents.
Call Center Representative
Miraco Carrier
Egypt
03.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Call Center Representative
Medical Center
Al Haram
01.2021 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Management And Information Systems - Management And Information Systems
Higher Institute of Advanced Studies
Egypt2023
Skills
- Banking regulations knowledge
- Professionalism and Ethics
- Goal-oriented mindset
- Document Verification
- Documentation
- File Maintenance
- Account updating
- Records Maintenance
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Account Opening Officer
Alex Bank "Outsource"
03.2023 - 05.2024
Call Center Representative
Miraco Carrier
03.2022 - 03.2023
Call Center Representative
Medical Center
01.2021 - 01.2022
Bachelor of Management And Information Systems - Management And Information Systems
Higher Institute of Advanced Studies