Abdelrahman Amir

- Management of 1 retail area Sales activities including fuels, lubricant, and services for a portfolio of 20 stations

- Work in close co-operation with the other units of the company for smooth operation

being able to conduct strategic and marketing analysis to understand customers’ expectations and anticipate their needs, to being able to develop the right products and services.

- Achieve sales targets (volumes and margins) as signed off in the annual budgets and ensure profitable growth

- Ensure maximum, margins of profitability from the existing and new dealers and a close control of guarantees, payments, and receivables from dealers.

- Ensure all accounts are closely monitored with NO over dues

- Ensure sites rentals are renewed at least 2 years before expiry dates to eliminate risk and capture the highest turnover

- Monitor Top service evaluation and results

- Develop site-by-site business plan and monitor performance and corrective actions

- Liaise with SFS team to ensure SFS plans and goals are implemented with pay back commitment for each project

- Ensure proper implementation of sales promotion activities

- Follow the market and competitor activities closely

- Increase fuel and lubes sales through Network stations by following the service quality, standards and cleanliness etc

- Closely follow up the maintenance status of our stations to level up the quality of our equipment

- Ensure the company ethics and procedures are followed by the personal in their commercial and other activities

- To implement and follow up the marketing goals, mystery shopper targets & strategies for the fuel network & lubes activities

- Manage and develop Retailers and Site Staff quality and competencies

- Conduct 2 Dealers Forum

- Maximize exploitation fees according to 70/30 rule and pay back on investment for other modes of management

- Monitors stations performance to meet set targets for W.P, lubes & SFS24/7

- Watch over competitor’s performance.

- Assures dealers compliance with contracts terms and articles.

- Implementing of contracts exploitation and rents

- Negotiate with Dealers to renew exploitation contracts.

- Following TOM-CARDS activity and signing contracts with dealers.

- Report and support any problems with governmental authorities.

- Closely watches over the stations image to comply with the company policies

- Ensure full Pump attendants trainings & quality control is implemented

- Making sure of marketing & promotions activities implementations

- Apply & implement the Anti-corruption , Antitrust Compliance and Integrity Policies and Program

- Implement the required process of due diligences within the area of responsibilities

- Comply with HSE policies & 12 golden rules

- Has a basic knowledge of HSE issues

- Use of stop card, report all near misses to maintain high culture of HSE reporting in Retail teams

- Comply with laws and regulation in force in Total Egypt

• Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
• Made customers aware of current and new programs and services.
• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.